Business Support Specialist

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6557143 Work Your Magic with us! Start your next chapter and join MilliporeSigma.

Ready to explore, break barriers, and discover more? We know you\'ve got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people\'s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That\'s why we are always looking for curious minds that see themselves imagining the unimaginable with us.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

Your Role:

EMD Electronics is hiring a Business Support Specialist. The Business Support Specialist is responsible for the coordination and alignment of key business processes for managing customer support issues including account pre-approvals, PO related issues, account receivable issues, and service order tracking. The role assists Key Account Managers with order AtRisk and Non-Conformance tracking as well generation of sales reports, aligning SAP master data with proper Sales Engineer assignments. Additionally, this position manages the monthly reporting package, new opportunity past due reports, customer data requirements and provides direct support to Sales Engineers.

Responsibilities:

Drive Business Performance to successfully manage and execute key account sales functions that require cross-disciplinary support

Project Resourcing to identify the specific needs of customers through collaboration with regional leadership teams

Execute Change Management to support adoption and cultural transformation strategies, with a focus on leadership development and coaching

Strategic Impact

Support the Sales team and Service Managers with customer follow-up and resolution related to invoicing issues
Generate customer waivers as required for invoicing
Follow-up with internal and external customers on invoice delays and account receivable issues
Assist with generating reports for the Sales Engineers to support tracking performance to budget
Provide sales account assistance with customer issue resolution
Manage alignment of SAP customer master Sales Engineer assignments
Create monthly report template and ensure participants complete actions on time
Generate sales reports for monthly reporting utilizing SAP, and Analysis for Excel
Support Ad Hoc billing for projects and customers that do not have a constant monthly billing amount
SAP reporting and analysis with respect to the North America and Europe customers
Track Non-Conformance replenishment items through to completion
Quarterly updates of critical customer specification files

This role will include regular interaction with cross functional teams, order management, billing, manufacturing and sales engineers and interaction with customers (as required by commercial and procurement teams) to work towards issue resolution.

Who You Are:

Minimum Qualifications:

High School Diploma or GED and 3+ years of experience in business support
1+ years of experience in SAP, Excel, PowerPoint

Preferred Qualifications:

Bachelor\'s degree in Business Administration

{=html} - Semiconductor industry experience - Experience with Analysis for Excel - Organized, self-motivated individual who learns quickly and can balance multiple priorities - Ability to work cross functionally and build relationships in a diverse team - Strong written and verbal communication - Attention to detail

What we offer: We are curious minds that come from a broad range of back rounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of our diverse team!

If you would like to know more about what diversity, equity, and inclusion means to us, please visit https://www.emdgroup.com/en/company/press-positions.html