JOB OVERVIEW
The primary objective of this role is to efficiently manage administrative tasks, enabling the sales team to focus on driving revenue and delivering exceptional customer service. The ideal candidate thrives in a behind-the-scenes role, possesses a keen attention to detail, and is adept at adhering to guidelines. The Business Support Specialist (BSS) is dedicated to enhancing operational efficiency and contributing to the organization's overall success. The role requires expertise in streamlining processes, increasing productivity, and delivering comprehensive administrative support. The Business Support Specialist reports directly to the Business Support Manager.
OUR BENEFITS
· FREE Premier Orangetheory Fitness membership for you plus a dependent
· Health & Wellbeing insurance: health, dental, vision & life insurance
· 401(k) Retirement plans upon eligibility
· Paid Time Off + 7 Holidays
· Growth opportunities
· Collaborative, positive company culture
· Hybrid work model
RESPONSIBILITIES
· Facilitate communication with field teams to address any issues promptly.
· Manage account functions, including payment processing and resolution of billing discrepancies.
· Collaborate with assigned regions to handle daily tasks and fulfill BSS responsibilities.
· Utilize Excel spreadsheets for auditing studio sales and processing commission payroll, bi-monthly.
· Identify and charge missed late cancel revenue daily.
· Monitor and address declined payments, submitting help desk tickets for members with extended payment issues.
· Conduct administrative audits for each studio in the assigned region.
· Foster a collaborative team environment, providing support to other members of the BSS team.
REQURIED SKILLS
· Quick learner with a strong ability to identify and implement business process improvements.
· Excellent organizational and time management skills.
· Exceptional attention to detail and accuracy in date entry.
· Effective communication skills for interaction with employees in the field.
· Highly proficient in MBO and Excel preferred.
· Minimum of 6 month of work experience, ideally in both studio and administrative settings.
*Specific job duties and selection requirements vary between Orangetheory Fitness studio locations. The studio’s hiring manager can provide more details if you are selected to proceed with the interview process.
Equal Employment Opportunity
Austin Fitness Group is an equal opportunity employer. Austin Fitness Group is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, or any other characteristic protected by federal, state and/or local laws. We adhere to a strict policy of non-discrimination in all aspects of employment. This Equal Employment Opportunity Policy applies to all employees and applicants for employment. Austin Fitness Group is dedicated to upholding the principles of equal employment opportunity and fostering a workplace that promotes fairness, equity, and respect for all individuals.
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