Business Systems Analyst

Title: Business Systems Analyst Department: Platform: Claims

Position Type: Exempt Hours per Week: 40

Position Summary

Writes requirements for minor software development items and performs testing, in accordance with Company guidelines, client needs and legislative requirements.

“Position requires access to Personally Identifiable Information and/or Personal Health Information to complete job requirements.”  

Key Duties and Responsibilities

• Reviews SPD’s and Plan documents to interpret business & system requirements.
• Interacts with internal customers to validate and document system requirements.
• Configures system to meet business requirements.
• Analyzes programming changes and/or system enhancements to existing programs; tests and verifies the accuracy of program changes.
• Tests programming changes due to bug fixes, enhancements, development, and version upgrades. Collaborates with programmers to drive quality output.
• Analyzes data files and identifies issues.
• Writes requirements for minor software changes; coordinates changes with vendors and clients.
• Designs, generates, and evaluate reports, queries, data, and procedures on systems, including scheduling and distribution of forms and mailings for daily, weekly, monthly, annual, or other periodic processes.
• Assists in the development, planning and implementation of new clients.
• Provides technical support, training, and problem resolution to end users.
• Documents system and client support processes.
• Performs other related duties and special projects as assigned.

Working Conditions/Physical Effort

• Normal degree of physical effort in typical office environment with comfortable, constant temperatures and absence of objectionable elements.
• May be required to work remotely.

Minimum Qualifications

• High school diploma or GED.
• Two years of experience as a Business Systems Analyst or two years of experience working in a third party administrator environment with applicable technical expertise.
• Proficiency with Microsoft Office tools and applications.
• Basic understanding of business practices with good understanding of project management methodology.
• An understanding of database systems.
• Strong organizational, analytical, problem-solving, and time-management skills.
• Ability to exercise independent judgment.
• Excellent attention to detail.
• Excellent oral and written communication skills, including the ability to work with diverse group of professionals in close cooperation.

Preferred Qualifications

• Associate's degree in Computer Science or Information Technology or two years of technical training
• Working knowledge of SQL.
• Two years’ experience supporting and/or developing applications that use an IBM Series I environment.
• Experience working in a healthcare environment or a third-party administrator.
• Experience working with Taft Hartley businesses.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job.  Duties, responsibilities and activities may change at any time with or without notice.

Disability Accommodation

Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at [email protected], and we would be happy to assist you.

Zenith American Solutions

Real People. Real Solutions. National Reach. Local Expertise.

We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day.

Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before.

We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American!

We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!