Be Part of Our Next Chapter

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

Responsibilities

Translate business needs into clarity

Ensure end-to-end requirements are consistently captured and validated, enabling CRM and ERP solutions that reduce rework and accelerate delivery.

Enable fit-for-purpose solutions

Deliver process-driven, scalable solutions across Customer Experience Portals, Lead-to-Cash, Field Service, and Revenue Management that directly improve efficiency and customer experience.

Execute structured intake to enable prioritization

Ensure all requests are consistently documented and assessed, allowing BTS to allocate resources effectively and focus on the highest-value initiatives.

Surface and address process gaps

Proactively identify inefficiencies, dependencies, and unclear ownership during discovery, reducing late-stage issues and ensuring cross-system alignment.

Support seamless delivery

Partner with technical teams to design, test, and deploy solutions that integrate smoothly across systems and minimize disruption to business operations.

Participate in sprint QA testing

Execute functional QA each sprint by validating acceptance criteria, running test cases, logging defects, and collaborating with developers on fixes.

Drive confident adoption

Lead structured UAT and post-implementation support, ensuring new capabilities are adopted by end-users, with measurable improvements in usability and operational performance.

Optimize processes continuously

Regularly evaluate business processes to identify and deliver automation and simplification opportunities, improving efficiency and scalability across teams.

Capabilities

Requirements & Analysis

Skilled at eliciting, analyzing, and translating complex or ambiguous business needs into clear, validated, and testable requirements.

Business Acumen & Prioritization

Understands business goals and value drivers to prioritize initiatives effectively and ensure analysis efforts support organizational strategy.

Communication & Facilitation

Strong communicator who can engage stakeholders at all levels, lead discussions to clarify ownership and priorities, and bring cross-functional teams to alignment.

Structure & Detail Orientation

Brings clarity through consistent documentation, process mapping, and knowledge management.

Continuous Improvement & Adaptability

Comfortable refining intake and analysis frameworks, anticipating risks, and adjusting to fast-paced or ambiguous environments.

Qualifications

Education & Background:

•Bachelor’s degree in Computer Science, Business Management, Information Management Systems, or a related field (or equivalent experience).

•2+ years of experience in a Business Systems Analyst or hybrid cross-functional role (BA/QA/PM) within a software development environment.

•Proven ability to analyze complex business processes, translate them into system requirements, and support delivery across multiple platforms.

•Hands-on experience supporting all phases of the Software Development Lifecycle (SDLC), including requirements, testing, deployment, and post-go-live support.

•Strong communication and facilitation skills; able to work cross-functionally with business users, developers, QA, and external vendors.

•Ability to manage competing priorities in a fast-paced environment while maintaining accuracy and attention to detail

•Self-starter with the ability to drive clarity, structure, and documentation independently.

•Familiarity with development management tools such as JIRA, Confluence, and other software development management /documentation platforms.

•Exposure to both business process modeling and technical requirements gathering (system inputs/outputs, data flows, integrations).

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Certifications & Development (Advantageous)

•Salesforce Administrator or Trailhead badges (preferred but not required)

•Exposure to Agile or Scrum methodologies (certifications a plus: Scrum Foundations, Certified Scrum Master)

•Interest in process improvement (Lean, Six Sigma, etc.)

$83,600 - $95,000 a year

Full Salary Range: $83,600/year (minimum), $89,300/year (midpoint), $95,000/year (maximum).

Pay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).

Fraud Alert: Employment Scam Advisory

It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.

We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.

Please be advised of the following:

- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"

- We do not contact employment candidates via email to solicit personal or financial information

- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group

- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co

If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Business Systems Analyst

Job Description - Business Systems Analyst

Responsibilities

Capabilities

Qualifications

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