Business Systems Analyst | IT | Full Time | Rochester Hills, MI

GENERAL SUMMARY:

Demonstrates and applies a broad knowledge of field of specialization through successful completion of moderately complex assignments. Successfully applies complex knowledge of fundamental concepts, practices, and procedures of particular area of specialization. Demonstrates knowledge of organization's business practices and issues.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Completes analysis of existing methods to promote effective operations through standardization, improvement, simplification, discontinuance, or other methods. Completes recommendations for business processes that ensure alignment with strategic direction; integrates business processes between multiple organizations.

Completes the coordination of business process changes, assists in implementing system solutions.

Performs full range of standard work for the professional field. Refers complex, unusual problems to others.

Identifies and resolves more complex problems and applies problem-solving skills in order to deal with most situations.

Demonstrates and applies a broad knowledge of field of specialization through successful completion of moderately complex assignments. Successfully applies complex knowledge of fundamental concepts, practices, and procedures of particular area of specialization. Demonstrates knowledge of organization's business practices and issues. Understands and has experience with Service Level Agreements.

Maintains highest standards of honesty and integrity. Maintains confidentiality of employee, customer and corporate information.

Other duties as assigned.

EDUCATION/EXPERIENCE REQUIRED:

BS/BA in related discipline or Advanced degree (or equivalent Work experience).

Five to eight (5-8) years of successful experience in related field.

ITIL and or other industry certification, preferred. PMP, preferred.

Experience in a Health Care environment and familiarity with HIPAA, preferred.

ServiceNow ticketing experience is a plus

Additional Information

Organization: Corporate Services

Department: Client Services (EUD)

Shift: Day Job

Union Code: Not Applicable

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Partnering with nearly 2 million people on their health journey, Henry Ford Health provides a full continuum of services at 250 care locations throughout southeast and south central Michigan. With 33,000 valued team members, Henry Ford is also among Michigan’s largest and most diverse employers. Our superior care and discoveries are powered by nearly 6,000 physicians, researchers and advanced practice providers. Learn more athenryford.com.

Benefits

Whether it's offering a new medical option, helping you make healthier lifestyle choices or

making the employee enrollment selection experience easier, it's all about choice. Henry

Ford Health has a new approach for its employee benefits program - My Choice

Rewards. My Choice Rewards is a program as diverse as the people it serves. There are

dozens of options for all of our employees including compensation, benefits, work/life balance

and learning - options that enhance your career and add value to your personal life. As an

employee you are provided access to Retirement Programs, an Employee Assistance Program

(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.