Business Systems Analyst (Senior) FTP

Role Overview

• Gather, analyze, and document functional requirements for file transfer solutions and platform enhancements
• Define and prioritize ongoing enhancements, balancing business needs with technical feasibility
• Lead modernization initiatives, including exposing IBM portal functionality for customer self-service and onboarding
• Collaborate with business partners to determine which file transfer capabilities and controls should be exposed to external customers
• Create detailed user stories in Jira with comprehensive acceptance criteria
• Document file transfer parameters, configurations, protocols, and technical specifications
• Develop FRDs, BRDs, use cases, and functional specifications
• Map current- and future-state file transfer workflows and integration points
• Partner with infrastructure, security, and compliance teams on file transfer governance and controls
• Define self-service onboarding workflows, approval processes, and user provisioning requirements
• Analyze monitoring, alerting, and reporting needs for file transfer platforms
• Support vendor evaluation and tool selection for file transfer solutions
• Facilitate requirements workshops with internal and external stakeholders
• Create process flows, data mapping documents, and system interface specifications
• Support UAT planning, test case development, and defect resolution
• Provide Tier 2/3 support for file transfer issues and troubleshooting

• 5+ years of experience as a Business Systems Analyst, with at least 3+ years focused on file transfer or data integration solutions
• Strong experience with IBM file transfer tools (IBM MFT, Sterling File Gateway, Connect:Direct, or similar)
• Deep understanding of file transfer protocols: FTP, SFTP, FTPS, AS2, HTTP/HTTPS
• Proven ability to define functional requirements for complex technical platforms
• Experience documenting file transfer configurations, routing rules, and operational parameters
• Proficiency with Jira for user story creation, backlog management, and sprint tracking
• Strong knowledge of file encryption, PGP/GPG, and secure file transfer practices
• Understanding of batch processing, scheduling, and file orchestration
• Experience with API integrations and web services (REST/SOAP)
• Excellent documentation and technical writing skills
• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field
• Ability to translate technical concepts for business audiences and business needs for technical teams

• Strong analytical and problem-solving skills
• Excellent stakeholder management across technical and business teams
• High attention to detail and data accuracy
• Ability to manage multiple concurrent initiatives
• Strong written and verbal communication skills
• Customer-focused mindset for self-service initiatives
• Proactive in identifying process improvement opportunities
• Ability to work independently and drive requirements to completion

Locations: Pittsburgh, PA
Work Model: On-Site 5 Days Per Week

About Techstra Solutions
Techstra Solutions helps leading organizations unlock the value of Digital and Talent Transformation. We combine business strategy, technology, and talent to guide clients through complex transformation journeys—from strategy through execution. We deliver our expertise through consulting, innovative staffing solutions, and software development, always focused on measurable outcomes and long-term impact.

Equal Employment Opportunity Statement

Techstra Solutions is an equal opportunity employer. The Company makes its decisions on merit, and its policy of equal opportunity prohibits discrimination in all phases of the employment process, including, but not limited to, recruitment, hiring, promotion, selection, transfer, demotion, layoff, termination, compensation, benefits, and other terms and conditions of employment. The policy of equal opportunity applies without regard to race, color, creed, religion, gender,, sexual orientation, gender identification, pregnancy, marital status, national origin, ancestry, age, disability that can reasonably be accommodated without undue hardship, military status, veteran status, genetic predisposition or carrier status, alienage or citizenship, domestic partnership status, arrest or conviction record, status as a victim of domestic violence, or any other protected categories under federal, state, or local law. The Company also prohibits discrimination or harassment based upon the perception that a person has, or is associated with a person who has, any of these characteristics.