Business Systems Change Manager

TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.

About TCP (TimeClock Plus):   

For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. We recently embraced our new, refreshed brand which we feel fully embodies our commitment to innovation while also completing our first acquisition of Humanity, an industry-leading cloud-based scheduling platform. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.

As a Business Systems Change Manager you will: 

• Lead and manage business systems-related projects, including planning, execution, monitoring, and closure.
• Prepare and deliver change management plans, including communication, training, and support.
• Serve as the primary point of contact between the Business Systems team and other business units.
• Facilitate effective communication and collaboration to gather requirements and resolve issues.
• Conduct regular meetings with stakeholders to review project status and gather feedback.
• Manage and prioritize the Business Systems case queue to ensure timely resolution of cases.
• Monitor and update case statuses, ensuring all cases are moving forward and up to date.
• Collaborate with stakeholders to gather and document business and technical requirements for system changes, translating business needs into actionable system solutions.
• Plan and coordinate system maintenance activities, including updates, upgrades, and patches.
• Track and manage license counts for systems such as Salesforce, DocuSign, and Atlassian products.
• Create and maintain comprehensive documentation for business systems, including project plans, requirements, system configurations, and user guides.
• Keep all documentation up to date and accessible to relevant stakeholders.  
• Other duties as assigned

• Experience with stakeholder management
• Experience with development of training content, user guides, and test cases 
• Experience working for a software company is preferred 
• Experience working with remote team members 
• Ability to work in a fast-paced environment 
• Excellent verbal and written communication skills 
• Hands-on experience with Salesforce, DocuSign, and Atlassian products is highly desirable

• Competitive salary based on experience
• 20 Days of PTO (Paid Time Off) and 13 days of companywide holidays  
• 8 hours to volunteer and impact the community  
• Comprehensive benefits (Health/Dental/Vision/ 401K)  
• Employee choice benefit

TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.