For one of our clients, we are looking for a Business Unit Manager who will drive performance, innovation, and customer satisfaction for a portfolio of prominent clients in Suriname. In this role, you are responsible for leading a data -driven operation, strengthening client relationships, and identifying opportunities for continuous improvement and growth. You will have the autonomy to shape strategy, optimize processes, and make a measurable impact within a dynamic and fast -paced environment.
Requirements
- Bachelor’s degree level (HBO) working and thinking capability
- Proven leadership experience
- Experience with stakeholder management
- Strong analytical skills and solid financial acumen
- The ability to inspire, motivate, and provide clear direction to a team
- Excellent command of both Dutch and English, written and spoken
What will you be doing
In this role, you lead a team of supervisors and customer contact professionals, inspiring and motivating them to perform at their best. You create a positive and high -performing work environment where people feel supported, empowered, and able to reach their full potential.
You leverage digital innovation to improve processes continuously and enhance the overall customer experience. By embracing technology and driving operational excellence, you ensure that customer satisfaction is consistently elevated.
You maintain a strong balance between achieving ambitious business results and fostering a healthy, engaging workplace culture. Through effective people management, you understand how to lead diverse personalities and working styles, encouraging open communication, collaboration, and intrinsic motivation within your team.
As a strategic partner to clients, you provide expert advice, translate their objectives into actionable plans, and consistently strive to exceed expectations. You ensure your team is equipped with the right tools, training, and guidance to excel in their roles.
In dynamic and unpredictable situations, you remain calm, decisive, and solution -oriented. You take full responsibility for the financial performance of your business unit, managing budget and revenue targets to drive sustainable growth. Additionally, you closely monitor performance metrics, provide clear reporting, and maintain transparent communication with the Contact Center Manager to ensure alignment and continuous improvement.
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