Busser or Runner

Sets and clears restaurant tables; stocks all service stations and assist food servers with table service to ensure total guest satisfaction.

EXAMPLE OF DUTIES:

ESSENTIAL FUNCTIONS

Average

Percent

of Time

40% Quickly clear dirty table settings and prepare table for resetting. Promptly and consistently reset all service ware as prescribed.

20% Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments. Wipe down booths and chairs, move tables and chairs, and clean floors as necessary.

15% Serve guests with beverages, breads and butter to begin their dining experience and replenish as necessary. Assist server with food & beverage service to ensure guest satisfaction.

20% Transport all dirty tableware from dining room to dishwashing area for proper cleaning.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Perform any general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards.

• Folding napkins for all meal periods throughout the day to maintain an adequate supply.

• Perform all assigned side work to include replenishing condiments and restocking side stands.

• Perform other duties as requested, such as cleaning unexpected spills, handling special guest requests, greeting and seating guests and ensuring guest satisfaction.

• Attend required meetings.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Knowledge of the appropriate table settings and serviceware.

• Ability to understand and communicate English to comprehend and respond to basic guest requests. Ability to understand written English to read any caution or safety notices.

• Ability to grasp, lift and/or carry, or otherwise, transport up to 50 lbs. through a crowded room.

• Ability to move or push goods on a hand cart/truck weighing a maximum of 200 lbs.

PHYSICAL REQUIREMENTS:

Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours

Physical Activity Frequency

Sitting Rare

Walking Constant

Climbing stairs Occasional

Crouching/Bending/Stooping Frequent

Reaching Frequent

Grasping Frequent

Pushing/Pulling Occasional

Near Vision Constant

Far Vision Constant

Hearing Constant

Talking Constant

Smell Occasional

Lifting/Carrying(# lbs) Frequent – up to-50 lbs.

Travel Never

OTHER DUTIES

Assimilate into The Hilton culture through understanding, supporting and participating in all elements of Customer Experience. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

SAFETY REQUIREMENTS

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE.