Busser/Food Runner - Margaritaville Restaurant

Position Summary:

The Busser plays an essential role in maintaining cleanliness and order in the dining area, supporting servers and other front-of-house staff to ensure a smooth and efficient guest experience. The Busser is responsible for clearing tables, setting up dining areas, refilling drinks, and assisting with guest requests, all while maintaining a clean and organized work environment.

Key Responsibilities:

• Table Maintenance and Cleanliness:
• Clear dirty dishes, glassware, and utensils from tables promptly and efficiently.
• Clean, sanitize, and reset tables for new guests, including placing clean utensils, glassware, napkins, and condiments.
• Sweep and mop floors as necessary to ensure the dining area remains clean throughout the shift.
• Remove trash and dirty linens from the dining area and dispose of them properly.
• Supporting Servers:
• Assist servers by delivering food and beverages to guests' tables in a timely and efficient manner.
• Refill water, beverages, and condiments as needed during service.
• Assist with food running, ensuring orders are served promptly and accurately.
• Provide assistance with clearing and resetting tables between guests during busy periods.
• Guest Assistance:
• Greet guests and ensure they feel welcomed while assisting with seating if needed.
• Respond to guest requests and inform servers or management of any specific needs.
• Ensure guests’ dining area is well-maintained and comfortable throughout their meal.
• Kitchen and Dishwashing Support:
• Assist kitchen staff with transferring dishes, glassware, or utensils between the dining room and kitchen areas.
• Ensure clean and sanitized dishes are returned to the dining area as needed.
• Help with keeping the back-of-house areas clean, including dishwashing areas, kitchen floors, and storage spaces.
• Stocking and Inventory Assistance:
• Stock supplies such as napkins, silverware, glassware, and condiments in the dining area.
• Replenish and organize serving stations and storage areas.
• Assist with inventory counts and inform management when supplies are running low.
• Health and Safety Compliance:
• Follow health and safety guidelines to ensure the cleanliness of the dining area and back-of-house spaces.
• Ensure food safety standards are adhered to when handling food and beverages.
• Maintain personal hygiene standards and wear proper uniforms or attire as required by the establishment.
• Team Collaboration:
• Work cooperatively with servers, bartenders, kitchen staff, and management to ensure efficient service.
• Assist in setting up and breaking down the dining room for service during opening and closing hours.
• Maintain a positive and professional attitude towards guests and colleagues.

Qualifications:

Education:

• High school diploma or equivalent (preferred, but not required).

Experience:

• Previous experience in a restaurant or customer service role (preferred but not required).
• Experience working in a fast-paced environment and handling physical tasks is an advantage.

Skills:

• Strong communication and interpersonal skills to work with guests and team members.
• Ability to multitask and work effectively under pressure.
• Attention to detail and focus on cleanliness and organization.
• Physical stamina and the ability to stand for long periods, bend, and lift objects.
• Positive attitude and eagerness to contribute to the success of the team.

Certifications:

• Food Safety or Sanitation certification (may be required depending on location).

Physical Requirements:

• Ability to lift up to 25-30 pounds and carry trays of dishes, glasses, or condiments.
• Ability to stand, walk, bend, and stoop for long periods of time.
• Ability to work in a fast-paced, high-energy environment.

Work Environment:

• Bussers typically work in restaurants, cafes, or banquet halls.
• Shifts may include evenings, weekends, and holidays, depending on the business's hours of operation.
• The work environment can be busy and noisy, especially during peak meal times.

Compensation:

• Competitive hourly wage (may vary based on location and experience).
• Tips may also be shared based on team policies.

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The Busser plays a crucial role in ensuring that the dining experience is seamless and enjoyable for guests. Successful candidates should be energetic, able to work well under pressure, and maintain a positive attitude while providing support to the front-of-house team.

DISCLOSURE STATEMENT

No one Job Description, for any one position, can possibly encompass all responsibilities, which may be requested. The above Job Description is a summary of the major responsibilities of the position. The objective of any position is to effectively provide the services and support for the Hotel. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. 

This document does not create an employment contract, implied or otherwise, other than “at will” employment relationship.