Butler Manager - Mandalay Bay

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB: 

Step into a leadership role where luxury service, operational excellence, and team engagement come together.  As the Villa Operations Manager, you will oversee daily villa operations, lead and develop a high-performing team, and ensure every guest experience reflects our SHOW Service Basics. This role is ideal for a hospitality professional who is passionate about delivering exceptional service, fostering a culture of excellence, and driving operational and financial success in a world-class luxury environment.

You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us!

THE DAY-TO-DAY:

• Oversees daily Villa, Villa Prive, Baccarat, and in-villa Food & Beverage operations, including meal services, wine and liquor selection, and inventory control
• Assists with the planning and execution of private functions within the Villas, Presidential Suites, and Chairman Suites, including menu selection, pricing, and event staffing
• Develops collaborative relationships with support departments including Casino Marketing, Luxury Experience, Convention Sales & Services, Facilities, Security, Housekeeping, Front Services, Sky Pool, Front Office, Food & Beverage, and Executive Offices to ensure seamless operations and guest experiences
• Partners with the Culinary team on the development and implementation of offerings, menu presentations, and menu education for the Butler team
• Works closely with the Director to develop, execute, and measure strategic plans and annual operating goals, including revenue growth opportunities, cost containment initiatives, and budget variance justifications
• Educates departmental leadership on departmental goals and ensures team commitment and support to drive departmental success
• Responsible for hiring, training, coaching, succession planning, discipline, terminations, and other employee status changes while supporting the Company's diversity commitment

THE IDEAL CANDIDATE:

• Must be 21 years of age or older
• High School Diploma or GED
• Two (2) years of prior relevant supervisory experience at a major hotel/resort
• Three (3) years of prior relevant experience in guest services, hotels operations and/or food and beverage at major hotel
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
• Must be able to work various shifts, including weekends and all holidays

THE PERKS & BENEFITS:

• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Free meals in our Mandalay Bay employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11974
 

Are you ready to JOIN THE SHOW? Apply today!