C004603 Senior Technician (System Operations, Admin and Maint) (NS) - MON 2 Feb

Deadline Date: Monday 2 February 2026

Requirement: Senior Technician (ICT Systems Operations, Administration and Maintenance)

Location: Norfolk, VA, US

Full Time On-Site: Yes

Time On-Site: 100%

Not to Exceed Rate: 54 EUR

Total Scope of the request (hours): 1400

Required Start Date: 10 March 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:

• Delivers first call resolution in accordance with Standard Operating Procedures (SOP);
• Performs Level 1 forward support for incidents and request fulfilment in accordance with applicable SOPs;
• Escalates incidents to Level 2 support as necessary;
• Installs and maintains CIS assets for CSU Norfolk and supported customers;
• Installs and maintains Software on LAN workstations;
• Records all actions pertaining to CIS support in the approved ticket management system;
• Adheres to Technical Assistance Center SOP;
• Provides status updates for assigned requests via the approved ticket management system;
• Follows-up with users on completed requests prior to closing associated tickets;
• Contributes to accountability of CIS assets;
• Escalates User Complaint Management and Problem
• Management to TAC Cell Head;
• Executes pro-activeness for all requests assigned to User Support Section;
• Adheres to work schedule, providing support by engaging directly with the customer;
• Must be able to engage professionally in a multi-national environment working with VIPs.

Specific Working Conditions: Office environment: Local Norfolk Region, VA, United States. Some lifting of equipment (up to 25lbs) and physical work (desk installations) might be required.

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Installation, operation and maintenance of computer systems on local area networks (LAN);
• System administration and maintenance of computers running Microsoft Windows 10;
• Installation, operation and maintenance of commercial off the shelf (COTS) equipment (i.e. desktop and laptop computers, printers);
• Service Desk management, including incident and problem processing, change request processing, availability management and user interaction;
• Coordination of appropriate and timely responses, including channeling requests for help to appropriate work centers for resolution, monitoring progress and keeping users apprised of progress;
• A+ Fundamentals (Hardware / Software).
• Language requirements: A thorough knowledge of English, both written and spoken, is essential.