C004624 Senior Technician (Technical Coordination) (NS) - WED 11 Feb

Deadline Date:  Wednesday 11 February 2026

Requirement Title: Senior Technician (Technical Coordination)

Location: Norfolk, VA, USA

Full time on-site:  Yes

Total Scope of the request (hours):     1400

Required Start Date: 16-MAR-2026

End Contract Date: 31-DEC-2026

Required Security Clearance:  NATO Secret

Specific Working Conditions:

- Office environment: Norfolk, VA, United States.

- Language requirements: A thorough knowledge of English, both written and spoken, is essential.

Duties and Role

 Specialist advice

• Provides detailed and specific advice regarding the application of their specialism to the organisation's planning and operations.
• Actively maintains knowledge in one or more identifiable specialisms.
• Recognises and identifies the boundaries of their own specialist knowledge.
• Where appropriate, collaborates with other specialists to ensure advice given is appropriate to the organisation's needs.

Knowledge management

• Maintains knowledge management systems and content to meet business needs.
• Supports others to enable them to complete knowledge management activities and form knowledge management habits.
• Supports changes to work practices to support capture and use of knowledge.
• Reports on the progress of knowledge management activities.
• Configures and develops knowledge management systems and standards.

Availability management

• Analyses service and component availability, reliability, maintainability and serviceability.
• Contributes to the availability management process and its operation.
• Performs defined availability management tasks.
• Ensures that services and components meet and continue to meet all of their agreed performance targets and service levels.
• Implements arrangements for disaster recovery and documents recovery procedures.
• Conducts testing of recovery procedures.

Incident management

• Provides first line investigation and gathers information to enable incident resolution and allocate incidents.
• Advises relevant persons of actions taken.

Problem management

• Investigates problems in systems, processes and services.
• Assists with the implementation of agreed remedies and preventative measures.

Customer service support

• Responds to common requests for service by providing information to enable fulfilment.
• Promptly allocates unresolved calls as appropriate.
• Maintains records, informs users about the process and advises relevant persons of actions taken.

• NATO Secret security clearance

Education, Experience and Training (essential):

Education:

• Higher vocational training in a relevant discipline with 1 years post related experience. Or a secondary educational qualification with 3 years post-related experience.

Experience:

• At least 1 year of practical experience in supporting the implementation and maintenance of ICT end systems within a large organization.
• Experience configuring hardware and software.
• An understanding of ICT systems and the ability to work independently.

Education, Experience and Training (desirable):

Education:

• Higher vocational training in a relevant discipline with 2 years post related experience. Or a secondary educational qualification with 4 years post-related experience.

Experience:

• At least 2 years practical experience of implementation and maintenance of ICT end systems within a large organization.
• Extensive experience configuring hardware and software.
• A strong understanding of ICT systems and the ability to work independently to solve problems.
• Practical experience troubleshooting technical issues and providing technical support to end-users.

Technical Skills:

• Incident management (USUP) Level 4
• Problem management (PBMG) Level 3
• Customer service support (CSMG) Level 3
• Specialist advice (TECH) Level 4
• Availability management (AVMT) Level 4
• Knowledge management (KNOW) Level 3