Cabin Agent Lead

Job Overview

The Cabin Agent Lead serves as the primary point of contact between frontline cabin agents, operations management, and airline partners during assigned shifts. In addition to performing cabin cleaning duties as needed, the Lead supports workforce coordination, task assignments, quality inspections, training reinforcement, and real-time problem resolution to maintain operational continuity in a fast-paced airport environment.

Key Responsibilities include the following, but are not limited to:

• Conduct daily debriefing with team members to ensure productivity and compliance


• Leads Cabin Cleaning team to perform their work in a safe, efficient manner and in compliance with Federal, state, and local regulations, including DOT, ADA, ACAA, FAA, and other government agencies, as well as Airline and OALS policies and procedures


• Promote an environment of mutual respect and trust between team members


• Coach and mentor team members in skill development, exceeding customer experience, and company culture, behaviors, policies, and procedures


• Establish and promote effective relationships with an external and internal customer base that fosters integrity, respect, and dignity


• Lift and carry cleaning equipment, cleaning trays, and cases of supplies to service the aircraft


• Conduct interior searches and security inspections of aircraft in compliance with TSA, FAA, and company requirements.


• Perform detailed cabin cleaning, including:
  
  
  
  • Wiping tray tables, windows, and armrests
  
  
  • Vacuuming carpets and seating areas
  
  
  • Mopping galley floors
  
  
  • Cleaning lavatories and emptying receptacles
  
  
  • Remove all trash and dispose of it in designated containers.
  
  
  
  


• Restock food, beverages, magazines, pillows, blankets, and other cabin supplies according to airline specifications.


• Conduct visual sweeps of aircraft to ensure no items are left behind; report and return lost items to the proper authority.


• Load supplies onto service trucks, return unused items to storage, and maintain the cleanliness and organization of the supply room..


• Monitor and maintain supply inventory to support continuous operations.


• Provide professional and courteous service to crew members, flight attendants, and passengers when approached.


• Arrive punctually to assigned shifts and workstations to support on-time departures.


• Other duties as assigned

Key Qualifications

• Must possess at least a high school diploma or equivalent.


• Must have a driver’s license for AOA training.


• Airport or relevant leading experience.


• Must pass a criminal background check as well as a drug screen before employment


• Must have schedule flexibility for the weekend, holidays, and  night shifts


• Must be able to lift up to 70 pounds in confined spaces.


• Must be able to stand, lift, bend, push, and pull for extended periods of time.


• Must be willing to work outside in all types of weather and elevated noise levels within the airport environment

Physical Demands

The physical demands described here are those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires the incumbent to be able to speak and be understood, hear, and comprehend the English language, stand for long periods of time, be able to lift approximately 70 pounds, be able to relocate in the event of an emergency, and have a neat and professional appearance.

Work Environment

The Cabin Agent Lead will work both indoors and outdoors in secure airport environments, often under variable weather conditions and elevated noise levels. Standard office equipment may be used for reporting and communication.

EEOC

Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law