Caf Attendant / Cook

The Café Attendant is responsible for both cooking and assisting guests with their food & beverage order. Responsibilities include, learning menu, preparing food items, packaging “to-go” orders, learning about the guests’ food and beverage preferences, allergies, process all food/beverage payment transactions and maintain Café area clean and organized. 

DUTIES AND RESPONSIBILITIES 

Operations

• Provide a pleasant dining experience to guests. 


• Memorize Café menu.


• Cook and prepare “to-go” menu items. 


• Process food & beverage order.


• Deliver/Retrieve food orders.


• Process payment transactions.


• Clean before, during and after shift tables, utensils etc. 


• Assist with dishwasher duties. 


• Maintain kitchen area clean. 


• Help maintain Café inventory, assist with ordering supplies as needed.


• Demonstrate brand standards, behaviors, hallmarks and mandates.


• Follow all emergency and safety/sanitary guidelines in order to provide a safe and secure environment for guests, associates and visitors.


• Follow all guidelines, policies and procedures as outlined by PHM’s Employee Handbook such as, following attendance policies, professional demeanor, lost and found, etc. 

Interpersonal Relationships

• Spark conversations with guests and associates, smile often, establish relationships to develop loyalty and achieve both associate and guest satisfaction goals. 


• Follow up with guests to ensure guest satisfaction and or correct any issues that arise.


• Lear about guest’s food preferences, allergies, dietary restrictions etc.  


• Assist with training and or providing guidance to new associates when requested.


• Resolve and address all guest and associate questions and or concerns in a timely, creative and professional manner.


• Report any issues, concerns and or suggestions to management.


• Have constant communication with all hotel departments in order to ensure guest satisfaction. 

Financials

• Follow posted schedule, minimize overtime, and missed meal hours.


• Follow all cash/handling guidelines and procedures accordingly.

WORKING ENVIRONMENT

The hotel is in a public business atmosphere, which varies temperature based indoor and outdoor climate. The nature of this job is mainly indoors but may require being outdoors. In addition, the bar and kitchen area is often hot/cold, damp and the temperature may vary throughout the day.

Some travel may be required in order to attend hotel events not limited to meetings, trainings etc.

EDUCATION

High school diploma or equivalent.

WORK EXPERIENCE

Minimum of 1-year prep or cooking experience.   

Knowledge

• Understand hotel function and guest profiles. 


• Knowledge of local area including restaurants, landmarks, shopping centers and or local attraction


• Knowledge about food & beverage, presentation, and dining etiquette. 

Skills

• Business communication skills both verbal and written in English. 


• Interpersonal skills such as listening, smiling, relating, asking questions, teamwork, etc. 


• Have the skill to manage multiple tasks at a time, maintain focus and structure under pressure.


• Have the skill to resolve conflicts with ease and professionalism to ensure maximum guest and associate satisfaction. 

Abilities

• Ability to develop and maintain relationships with both associates and guests to build trust and loyalty.


• Ability to maintain consistent positive energy, self-motivation, and passion for hospitality. 


• Ability to keep hotel sensitive information confidential such as guest profiles, credit card information, etc. 


• Ability to easily adapt to various situations, constant change, handle pressure and remain composed and focused.  

PHYSICAL REQUIREMENTS

Prolonged standing/walking for 8+ hours.  

Ability to walk around the hotel, up and down stairs, stoop, kneel, lift a minimum of 50 lbs. and push and pull approximately 100 lbs. 

BUSINESS ATTIRE

To present a professional and business image to guests, associates and public we ask that all associates follow PHM’s dress and grooming standards available in the PHM Handbook on page 16.  Standards include wearing full uniform at all times, uniform must be neat, clean and wrinkle free, practice good personal hygiene, and grooming. 

PREFERRED QUALIFICATIONS

• Bilingual or Multilingual 


• Prior hotel experience


• Emotional Intelligence Training 


• CA Food Handlers Card

The Four Points by Sheraton, Emeryville (a Pacific Hotel Management Hotel), functions 7 days a week, 24 hours a day. All associates must acknowledge and understand this fact and be aware that at times it may be necessary to move an associate from their accustomed shift as business dictates.  

Pacific Hotel Management, LLC is a privately- owned company that manages various hotel brands in the bay area. The Four Points by Sheraton, Emeryville is one out of 7 hotels within PHM. Located close to San Francisco, Oakland Airport, UC Berkeley and driving distance to Napa and Sonoma. Our culture is family oriented, friendly, outgoing, competitive and results oriented. All associates work hard every day to achieve guest and associate satisfaction goals, but most importantly, all associates have an inherent passion for hospitality. All of our associates also enjoy an array of benefits and perks such as health insurance, 401k plan, educational assistance program, training, recognition events, travel discounts and more!  As part of the Marriott brand, we pursue excellence in everything we do! 

We are looking for someone who can easily engage and adapt to our unique culture. We are looking for a friendly and outgoing Cafe Attendant to join our family! The Cafe attendant is responsible for greeting guests and assisting them with their food & beverage order. The Café Attendant is responsible for both cooking and assisting guests with their food & beverage order. Responsibilities include, learning menu, preparing food items, packaging “to-go” orders, learning about the guests’ food and beverage preferences, allergies, process all food/beverage payment transactions and maintain Café area clean and organized. The Café Attendant is an integral part of our team at the property and works side by side with associates on a day-to-day basis to anticipate and meet guest’s needs. We are looking for someone who will help us continue to develop memorable guest experiences.