Cafe Drip Manager

Description

A FULL HOUSE OF TOTAL REWARDS

• Competitive Pay: $70,761/yr. - $77,837/yr. (Dependent on experience) with potential up to $101,896/yr. through merit increases. 
• Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
• Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
• Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.
• Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.  

PURPOSE 

The Manager of Drip is a pivotal leader responsible for the strategic management and daily operations of our coffee shops and cafes. This role ensures an outstanding guest experience through effective leadership, operational excellence, and a strong service culture. Reporting to the Director of Food & Beverage, the Manager of Drip drives team performance, coordinates cross-functional efforts, and is accountable for financial performance, compliance, and guest satisfaction across all Drip locations.

SUPERVISORY SCOPE 

• Supervisor – Café Drip

ESSENTIAL DUTIES / RESPONSIBILITIES 

• Leadership & Team Development: Lead operations by managing hiring, training, and performance of all cafe staff. Cultivate a high-performing team culture through regular coaching, goal setting, and leadership development.
• Guest Experience & Service Delivery: Foster a guest-centric atmosphere by ensuring exceptional service, addressing escalated concerns, and executing promotions and events to enhance the guest experience.
• Operational Oversight & Cleanliness: Supervise daily cafe operations, including cleanliness, service flow, and shift execution. Manage scheduling, inventory, and supply coordination to ensure operational efficiency and readiness.
• Financial Performance & Compliance: Oversee department financials, including labor, cost control, and revenue targets. Ensure compliance with health, safety, and food regulations while enforcing company policies and procedures.
• Cross-Functional Collaboration: Collaborate with culinary, events, and marketing teams to deliver cohesive service and programming. Act as the primary liaison for Drip cafes, ensuring smooth coordination with all internal departments.
• Staff Scheduling & Optimization: Create and manage staff schedules to optimize labor costs while ensuring sufficient coverage during peak times in all cafe locations.
• Training & Development: Implement ongoing training programs to enhance skills, product knowledge, and service techniques within the cafe teams.
• Guest Feedback & Improvement: Analyze guest feedback to identify areas for improvement and implement strategies to boost guest satisfaction.
• Innovation & Trend Analysis: Stay informed about industry trends and competitor offerings in the cafe sector to recommend menu or service innovations that attract new customers and retain existing ones.

Education and Experience:

• Five (5) years of progressive experience in cafe or quick-service restaurant operations with at least two (2) years of experience leading others in a supervisory or management role.
• Proven ability to lead in fast-paced environments while maintaining exceptional guest service standards.

Skills and Abilities:

• Leadership Excellence: Proven ability to lead, develop, and inspire high-performing teams in a dynamic, fast-paced environment with a focus on accountability and team culture.
• Effective Communication: Skilled in delivering clear, respectful communication across all levels, fostering strong collaboration with staff, guests, and cross-functional teams.
• Guest Service Focus: Passionate about creating welcoming, engaging guest experiences through proactive service, problem resolution, and attention to atmosphere.
• Operational Oversight: Strong capability in managing service flow, cleanliness standards, scheduling, and shift readiness to ensure smooth, efficient operations.
• Financial Acumen: Competent in managing departmental budgets, controlling costs, and executing accurate cash handling and POS procedures.
• Regulatory Compliance: Knowledgeable in health, safety, and alcohol service regulations with a commitment to enforcing policies and ensuring team compliance.
• Cross-Department Collaboration: Adept at working with culinary, marketing, and event teams to deliver cohesive programming and seamless guest experiences.
• Promotions & Programming: Experienced in executing event-based service and cafe-related promotions to drive engagement and revenue.

PREFERRED

Education and Experience:

• Associate's degree in hospitality management or a related field.
• Previous experience working in a casino and/or hotel.

Snoqualmie Casino & Hotel exercises Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO). You must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission. Pre-employment drug testing is required for all positions. The use of marijuana will not disqualify an applicant for positions in any department other than Transportation (Valet, Driver I). DOT panel testing is required for the Driver position.