Cafe Host/Hostess

JOB SUMMARY 

The Café Host/Hostess is a self-motivated individual responsible for the daily operation of the Medical Center Clinic Courtyard Café. This role prepares and serves food and beverages to patients, guests, and staff while maintaining a welcoming, clean, and efficient café environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet patrons in a friendly and professional manner and respond promptly to requests or questions.
• Provide excellent customer service while recommending menu items, upselling beverages and food items, and cross-selling complementary products to enhance the guest experience and support café sales.
• Perform all cashier functions, including opening the cash register daily, processing purchases, providing change, balancing and closing the register, preparing the daily bank deposit, and ordering change as needed.
• Prepare food and beverages according to patron orders while adhering to proper food handling procedures, food safety standards, and applicable government regulations.
• Ensure quality, quantity, freshness, and visual appeal of all food and beverage items served.
• Maintain accurate inventory control, including completing required documentation, to ensure sufficient products and supplies are available to prepare all menu items each day.
• Maintain a neat, clean, and well-stocked café display and patron area throughout the day.
• Create and maintain attractive product displays and utilize signage to promote café offerings and specials.
• Maintain a clean and safe work environment by continuously monitoring and cleaning food preparation, service, and guest areas throughout the day.
• Open, close, and secure the café according to established procedures.
• Other duties as assigned.

CORPORATE CULTURE RESPONSIBILITIES

• Follow established corporate and department-specific policies and procedures
• Attend all corporate and department-specific required training.
• Uphold MCC’s Purpose, Values, and Vision.
• Abide by MCC’s Corporate Culture Responsibilities. 
• Perform other duties as may be assigned cheerfully and willingly.

EDUCATION/EXPERIENCE REQUIREMENTS 

• Minimum education requirement is high school diploma or GED.
• Previous experience with food service operations preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Displays customer services skills, strong interpersonal skills, close attention to detail, and excellent verbal and written communication skills. 
• Be a person of integrity and character, willing to embrace change and make a positive impact in the lives of patients and co-workers.
• Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner. 
• Ability to work with cash and displays knowledge of math skills.
• Proficient in use of English language both in written and verbal communication.
• Must be able to communicate with individuals of varying socio-economic backgrounds.
• Displays ability of giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Professional demeanor and recognition of privacy considerations for patients and families.

PHYSICAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS

• Strength (Lift/Carry/Push/Pull): Light (exerting up to 25 pounds of force occasionally)
• Standing/Walking: Frequently; activity exists from ¾ of the time
• Keyboarding/Dexterity: Occasionally; activity exists from ¼ of the time
• Ability to look at a computer screen for extended periods.
• Ability to perform constant repetitive hands and finger motions.
• Ability to work in various positions (standing, sitting, bending, and walking) for extended periods of time.
• Ability to lift and move inventory of up to 25 pounds on an occasional basis.
• Talking (Must be able to effectively communicate verbally): Yes
• Seeing: Yes
• Hearing: Yes

EMOTIONAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS

• Must exhibit stable work behaviors daily.
• Must possess adequate individual coping skills.
• Ability to remain calm and professional regardless of workload or time constraints. 
• Must be able to work under stress and remain calm and professional. 

WORK ENVIRONMENT

• Exposed to frequent and constant interruptions in daily functions/schedule. 
• Must be available to customers and staff throughout the day. 
• May be required to work extended hours to meet department needs.