Cafe Supervisor

Description

Summary:

This position is responsible for supervising and coordinating the activities of workers on shift, engaged in selling doughnuts, espresso drinks and/or general lines of merchandise, by performing the following duties:   

Essential Duties and Responsibilities:

• Manage and prioritize duties during each assigned shift, including giving direction to employees, organizing breaks and assigning duties as needed. Using a “Guest First” decision making process.  
• Guarantees the best possible customer service at all times. 
• Maintain a high level of customer service in order to lead others by example.   
• Maintain an enthusiastic and positive approach in work.  
• Create a rapport with customers.  
• Follow cash handling procedures and train crew members accordingly. 
• Prepares daily deposits. 
• Occasionally assist with planning and preparing work schedules, reports, and orders.   
• Anticipates customer and café needs by constantly evaluating the environment, customers and staff for cues.   
• Provide a high level of product knowledge, including ingredient and allergen information; answers customers’ questions. 
• Communicates information to the Café Manager that will assist in further training and development of all employees.   
• Work with Café Manger to document employee interactions, including but not limited to: interactions, verbal warnings, and written warnings. 
• Monitor product quality and communicates issues to the Café Manager.   
• Monitor the daily doughnut supply and coordinates efforts to replenish when quantities are low.  
• Address all equipment issues immediately and communicate with the Café Manager to coordinate necessary repair, this includes point of sale and computer terminals. 
• During shift ensure proper health, safety and sanitation guidelines are followed and address any concerns immediately. 
• Adhere and reinforce Top Pot policies, procedures, and training guidelines: including, but not limited to dress code, cash handling, employee dining, duties and behavior. 
• Answers customer’s complaints or inquiries, where needed, in the absence of the Café Manager.  
• Responsible for securely opening and closing the building. 
• All applicable essential duties covered in the Barista job description. 
• Additional duties as assigned. 

Requirements

Qualifications:

• Demonstrates a customer focused, customer first, attitude.   
• Knowledge of or ability to learn P.O.S. system for cashiering duties.   
• Basic computer proficiency.  
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 
• Associate’s degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. 
• A food handler’s permit is required. 
• Supervising employees during assigned shifts this includes: 
• Carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws 
• Training employees, assigning work, rewarding and disciplining employees. 
• Addressing complaints and resolving problems.   
• Demonstrated ability to use sound judgment  
• Detail oriented  
• Ability to problem solve when dealing with problems involving a few concrete variables in standardized situations. 
• Clear communication skills  
• Maintain a calm demeanor during periods of high volume.