Cafe Team Expert

As the Café Team Expert, you are committed to creating an environment with the team in the Café that celebrates excellence in hospitality and operations. Acting as a role model, you motivate and support the café team to provide superior customer service while modeling the standards and core values of the company. You motivate and lead the team by example to achieve sales goals and to deliver operational excellence, maximizing efficiency and minimizing loss through timely execution of all processes. You are supported by your store manager and café market leader who have responsibility for recruitment, performance management and promotions within the café team. An employee in this position can expect an hourly rate starting at $22.00.
What You Do

• Work on the café floor which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing, operating espresso machines).
• Excel in delivering the café customer experience and motivating the café team.
• Ensure a vibrant Café by delivering on our commitment to presentation and cleanliness.
• Keep a full and clean bake case throughout the day through the effective use of prep sheets.
• Prepare for and effectively execute all product limited time only launches.
• Review category sales, inventory quantities and product waste reports to maximize our sales and profitability.
• Follow café ordering practices for a diverse product mix.
• Ensure quality standards in preparation and presentation standards of beverages and food.
• Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to ensure operational excellence and to improve team member performance.
• Support the café team using company provided training and coaching tools.
• Demonstrate operational excellence to maximize efficiency.
• Ensure compliance with café standards as it pertains to safety, customer communications and all store operations.
• Communicate with the store and café team respectfully and in a timely manner, sharing key issues and messages.
• Support the café market leader in their management of your team.
• Support the café market leader in their initiatives both within your café, and within those of others in your market.

Knowledge & Experience

• Solid café, food service or hospitality knowledge.
• Passionate about the café business and have excellent standards of service.
• Ability to communicate effectively and comfortably.
• Understand the café business and impact of ordering and sales upon results.
• Experience building collaborative and productive working relationships at all levels.
• Can empathize with and understand people.
• Deliver honest and constructive feedback.
• Can solve problems through good decision making and knows when to take partnership.
Expected Behaviors
• Prioritize customer experience above all else.
• Achieve consistent results and profitability.
• Demonstrate collaboration and ability to adjust style to meet individual needs.
• Provide clear direction, monitor progress and provide appropriate feedback.
• Motivate a team of people through engagement and focused dialogue.
• Open to feedback and can reflect on this insight to develop and grow.
• Show adaptability and work with a sense of urgency all the time.
• Self-aware and understand how your actions impact others.

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