Cage Cashier - 2 Coppers Casino - Juneau

Cage Cashier

Department:   Gaming

Location:   Juneau

Covered   Position: Yes

Exemption   Status: Non-Exempt

Purpose: The Cage Cashier is   responsible for performing a variety of cash handling transactions in a   secure and accurate manner within the casino cage. This position provides   exceptional guest service while processing transactions such as chip   redemption, ticket redemption, cash advances (if applicable), and jackpot   payouts in compliance with Tribal Gaming Regulations and National Indian   Gaming Commission (NIGC) standards.

This role is   essential to maintaining financial integrity, safeguarding assets, and   ensuring adherence to all internal controls.

Essential Functions. An   individual in this role must be able to perform the following functions with   or without reasonable accommodation:

· Cash Handling &   Transactions

· Process customer   transactions including ticket redemption, check cashing (if applicable), and   chip/token exchanges.

· Accurately count,   verify, and balance cash drawers at the beginning and end of each shift.

· Issue and verify   jackpot payouts and hand pays in accordance with procedures.

· Maintain proper   documentation for all transactions.

· Compliance &   Internal Controls

· Adhere strictly to all   internal controls, policies, and procedures.

· Verify identification   for transactions as required (e.g., jackpots, large transactions).

· Maintain compliance   with anti-money laundering (AML) requirements and reporting thresholds.

· Ensure accuracy and   accountability in all financial transactions.

· Security & Risk   Awareness

· Safeguard cash, chips,   and other financial instruments at all times.

· Remain alert to   suspicious activity and report concerns immediately.

· Follow dual-control   procedures and segregation of duties requirements.

· Guest Service

· Provide courteous,   efficient, and professional service to all guests.

· Answer guest questions   regarding transactions and casino services.

· Resolve minor issues   and escalate concerns appropriately.

Knowledge, Skills &   Abilities. A comprehensive set of capabilities   required to perform job tasks effectively:

· Strong mathematical   and cash handling skills.

· High attention to   detail and accuracy.

· Ability to follow   strict procedures and internal controls.

· Strong integrity and   ethical judgment.

· Effective   communication and customer service skills.

· Ability to work under   pressure in a fast-paced environment.

· Ability to maintain   confidentiality and security of sensitive information.

Minimum   Qualifications (education, experience, skills):

· High School Diploma or   GED required.

· One (1) year of cash   handling or customer service experience.

· Ability to obtain and   maintain required Tribal gaming licenses and clearances

Preferred   Qualifications (education, experience, skills):

· Experience in a casino   cage, bank teller role, or high-volume cash environment.

· Familiarity with AML   compliance or financial reporting requirements.

Physical Requirements. The physical demands described here are representative of   those that must be met by an employee to successfully perform the essential   functions of this job with or without reasonable accommodation:

· Work is performed in a   secure casino cage environment.

· Requires standing for extended periods. 

Work Environment. The work environment characteristics described here are   representative of those an employee encounters while performing the essential   functions of this job:

· Certain   positions at Tlingit and Haida may have exposure to certain hazardous   materials or conditions. The   supervisor will review these if applicable.