CalAIM Case Manager

Job Title:    CalAIM Case Manager 

Salary:       $24-$27 per hour

Location:   Tustin, CA

Openings:  1

Position Purpose: The CalAIM Case Manager is responsible for outreaching and enrolling clients in Enhanced Care Management or Community Supports. They will work collaboratively with and as part of the CalAIM interdisciplinary team to provide high quality, effective case management to CalOptima members. Case management includes, but is not limited to, comprehensive assessment of needs, development of a care plan, provision of intensive case management services, use of therapeutic interventions to promote health behaviors, coordination of care, and resource linkages to medical, psychiatric, behavioral, educational, and other services as needed. The CalAIM Case Manager will be responsible for ensuring all documentation is completed within organizational standard of 72 hours.

FTOC’s Expectations of all Employees

• Adheres to all FTOC Policies and Procedures.
• Providing the upmost customer service experience to all clients
• Conducts self in a manner that always represents FTOC’s core values.
• Maintains a positive and respectful attitude with all work-related contacts.
• Communicates regularly with immediate supervisor about Departmental and FTOC concerns.
• Consistently reports to work as scheduled and in a timely manner prepared to perform the duties of the position.
• Meets productivity standards and performs duties as workload necessitates.
• Ability to train on all Learning Management Systems (LMS) by self-learning models from FTOC’s EMR. 

Core Duties and responsibilities, include but are not limited to:

1. Conduct outreach, enrollment, and case management to the selected population of focus determined by the assigned health plan and facility
2. Develop an individualized comprehensive care plan integrating clinical and non-clinical needs to achieve health goals designed to improve health outcomes
3. Manage and coordinate care for a defined caseload of members with complex needs
4. Engage with members both in person in a field-based setting and on the phone in a manner that utilizes evidence-based approaches, such as motivational interviewing, that promotes collaboration between the case manager and the patient
5. Assists with the coordination of medical and behavioral health services
6. Attend health fairs, events, and other activities as assigned to promote CalAIM services
7. Maintain documentation for each contact as instructed and within the program and organizational timelines
8. Display knowledge of other services offered at Families Together, such as: Medical, Behavioral Health, Dental, Vision, and Wellness
9. Understand the organizations chain of command and report all concerns and/or suggestions to the direct supervisor
10. Help patients connect with transportation services and provide ongoing appointment reminders

*This job description in no way states or implies that these are the only duties to be performed by the employee. He or she will be required to follow any other instructions and to perform other duties, within scope, as assigned by his or her supervisor.

Teamwork and Interpersonal Skills:

• Displays an awareness of others' needs and consistently acts in their best interests.
• Exhibits courtesy, mutual respect, and compassion in all interactions with others.
• Takes initiative to propose constructive solutions to challenges.
• Recognizes and respects differences while actively seeking more effective communication approaches.
• Demonstrates a positive and professional response to changes and challenges.
• Nurtures positive working relationships and contributes to a collaborative work environment.
• Exhibits effective teamwork, working cohesively to support the organization in achieving its goals and objectives.
• Adapts smoothly to shifting workplace priorities.
• Attends and actively participates in scheduled meetings, whether weekly, bi-weekly, or monthly.

Education, Qualifications, and Experience:

• Bachelor’s degree in social work, psychology, counseling, sociology, or behavioral science
• Bilingual English/Spanish required
• Minimum 2 years working for a community based organization or community health center as a case manager
• Skilled in evidenced based communication such as Motivational Interviewing or similar empathy-based communication strategies
• Understanding and knowledge of mental health, substance use, and the unhoused population
• Resourceful community liaison with experience navigating through complex health systems and community services
• Strong assessment, interpersonal, and intervention skills
• Strong writing and professional communication skills
• Must excel in multitasking within a high-paced environment
• Available to work weekends if needed

Work Schedule:

• FTOC is an in-person organization first, and foremost. Employees are expected to be on-site for their scheduled shifts.
• Hours of operation are Monday to Friday 8 a.m. to 8 p.m., however, employee schedules vary, depending on organizational, staffing, community, and patient needs. As such, FTOC may need to modify work schedules to meet such needs.
• Holidays and weekends may be required depending on an employee’s department due to organizational, staffing, community, and patient needs as FTOC continues to grow and expand work days and hours. 
• Overtime may also occur due to organizational, staffing, community, and patient needs. 

Work Location:

• While employees may be assigned a primary site (Tustin, Garden Grove, Fountain Valley, Wellness Center, Mobile Units, Treehaven, Magnolia, Telehealth, etc.), employees may be required to temporarily fill in at another site based on organizational, staffing, community, and patient needs.

Travel Requirements:

• Occasional travel will be required. Employees must be able to travel to FTOC sites as needed, including with short notice.

Physical Demands and Working Conditions:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• While performing the duties of this job, the employee may be required to drive to FTOC facilities as needed. The ability to sit for extended periods of time, and the ability to occasionally lift and/or move up to 25 pounds.