Call Center

Neurology practice in Walnut Creek seeks a Call Center team member. This position is FULL TIME, Monday – Friday, 8:30 am to 5:00pm. Compensation based on experience. 

No matter what your job title is, the work you do at Bass Medical Group-Neurology supports the health and well-being of the men, women, and children who turn to us for care. That`s because all of us are committed to providing the best possible care experience. Join us and put your beliefs into practice.

A strong applicant must be computer savvy, able to multitask, work well under pressure, have excellent communication skills and possess a positive can do attitude. Candidates should be flexible and friendly with clients and staff. The ability to work independently, proactively, and adapt appropriately to changing priorities is a must.

Qualifications:

· Customer Service Experience

· Electronic Medical Records programs,(EPIC Preferred)

· Experience in a fast paced work environment

· Multiple Phone Lines

· Medical Terminology

· Experience with Medicare, HMO and PPO insurance payers

· Excellent verbal and written communication skills required

· Proven problem solving, analytical and decision making skills

· Strong computer skills (Microsoft Word, Excel and Outlook)

Duties:

• Answering      multi phone lines and triaging accordingly
• Schedule/confirming      appointments
• Verify      patient eligibility and referrals
• Patient      registration/Sending new patient packets
• E-Chart      Prepping

Perform all administrative and direct patient care tasks in a clinical setting to patients in call center. 

Education/Certification Requirements:

· High School diploma required

· Administrative Medical Assistant Course Certificate preferred but not required

· Associate’s degree or two-year healthcare degree or experience preferred but not required

Experience:

· 1-2 years of Medical front experience preferred

· One year EMR preferred- EPIC Preferred