Overview

We are seeking a detail-oriented and customer-focused Call Center Administrative Assistant to support daily operations in a fast-paced call center environment. The ideal candidate will play a critical role in ensuring smooth scheduling, effective customer communication, and timely response to inquiries. This position requires excellent organizational skills, strong communication abilities, and a commitment to delivering high-quality customer service.

About Us

Best Choice Roofing was founded in 2009 and has rapidly grown to become one of the largest residential roofing companies in the US. Our balance of expertise, winning sales system, top-of-the-line materials partnerships, and consistent customer satisfaction have helped Best Choice Roofing to become the fastest growing roofing company in the country.

Our team is dedicated to building strong relationships with clients and each other so we can achieve great things together! We believe in teamwork, continuous improvement, and celebrating success.

Key Responsibilities

As the Call Center Admin Assistant, you will play a vital role in ensuring smooth daily operations, delivering excellent customer service, and supporting both customers and internal staff through a variety of communication and administrative tasks. Other responsibilities include:

• Review and manage appointments set by Appointment Specialists
• Contact customers to confirm and verify upcoming appointments
• Communicate with customers via different mediums (app, phone, email, etc) to provide assistance and updates
• Monitor the call center’s email inbox and respond promptly to customer requests and inquiries
• Assist with handling incoming calls redirected from the external answering service
• Provide general administrative support to the call center team as needed
• Maintain accurate records of customer interactions, appointment changes, and service notes
• Collaborate with team members to ensure smooth daily operations and customer satisfaction

Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree is a plus
• Previous experience in a call center or administrative support role preferred
• Strong verbal and written communication skills
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Google Workspace) and comfortable learning new systems
• Excellent organizational and time management abilities
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
• Customer service-oriented with a professional and courteous demeanor

What makes us the Best Choice?

• Competitive Compensation: We offer competitive wages based on experience and performance.
• Real Career Growth Opportunity: We value our employees and offer opportunities for advancement and professional development.
• Company-enhanced benefits, including access to Medical, Life, Dental, and Vision insurance coverage as well as 401k for retirement.

We are an Equal Opportunity Employer, a drug-free workplace, and comply with all applicable federal and state regulations.