Call Center Advocate

Salary :

$17 - 18 hourly

Company : Brandsource

Job Type : Full Time

Springfield, Il 62711

Number of Applicants

000+

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Job Description - Call Center Advocate

Benefits:

401(k)

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Savings bank

Vision insurance

We are looking for a customer-oriented Call Center Advocate to work Monday- Friday 8:00 to 5:00 pm and every other Saturday 8:00 to 4:00 pm. This is NOT a remote position. Our Call Center Advocate will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. They are patient, empathetic, and passionately communicative. They love to talk. Call Center Advocate's can put themselves in their customers’ shoes and advocate for them when necessary. They are confident at troubleshooting and investigate if they do not have enough information to resolve customer complaints.

Even with limited experience We will train the right person for our team!

Call Center Advocate Responsibilities

Manage large amounts of incoming calls

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines, and policies

Call Center Advocate Skill Requirements

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication

Ability to multi-task, prioritize, and manage time effectively

Basic computer knowledge

Accuracy with data entry

High school degree

Valid Drivers License

Call Center Advocate benefits after 90-days Include:

401K Profit Sharing

1 week paid time off

1 paid personal day every 90 days up to four a year

Health Insurance

Dental Insurance

Vision Insurance

Free Life Insurance

Health Savings Account

A 90 day evaluation for a pay increase

Closed Sunday's

Job Type: Full-time

Pay: $17.00 - $18.00 per hour pay commenced off experience

Compensation: $17.00 - $18.00 per hour

Independent Retail offers a myriad of opportunities for people of all backgrounds.

When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don’t work in sales?

Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service — to name just a few. Retail companies are also some of the most exciting brands in the country — and they’re driving the industry’s innovations in customer experience.

Retail is the #1 private-sector employer in the country

If you’re seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you!

This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

Original job Call Center Advocate posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Call Center Advocate

Job Description - Call Center Advocate

Independent Retail offers a myriad of opportunities for people of all backgrounds.

Retail is the #1 private-sector employer in the country

Similar Call Center Advocate Jobs in the US

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