Call Center Agent

Situated on sacred land marked by royal fish ponds, natural lava plains, lush tropical gardens and alluring beaches, Mauna Lani – meaning “mountain reaching heaven,” is an inspiring spiritual haven that captures a distinct sense of place deeply rooted in rich cultural traditions. The all-new luxury lifestyle resort from Auberge Resorts Collection is defining a new era of experiential luxury on the Island of Hawaii following a resort-wide re-imagination and renovation. Nowhere in the Hawaiian archipelago is the land more powerful, sacred or alive than this storied and natural place of wonder. Guests will be wowed by the transformational experiences, enriching cultural immersion, unrivaled amenities and curated moments. The resort will boast contemporary guest rooms and suites, five private bungalow residences, five extraordinary restaurants and lounges, three distinct pools, a signature spa and wellness haven, Kainalu active pursuits program, Living Culture program and an interactive Holoholo Kids Circle – all complemented by Auberge’s intuitive and gracious service.

The base salary for this position is $24.86 hourly.

Our on property Call Center Agent (PBX Operator) is responsible for transporting guests virtually anywhere they would like to go at any time.

Job Duties include:

• Operates the telephone switchboard, handles incoming, inter-office and outgoing calls. 
• Handles radios, pagers, and other communication devices.
• Receives and sends faxes. Ensure all guest requests are forwarded to the appropriate department.
• Takes messages over the phone and prints for guest room delivery.
• Lends assistance and handles emergencies by phone.
• Logs and reports troubleshooting for any phone glitches throughout the hotel / resort to telephone provider. Obtains all pertinent information needed including ticket number, occurring problem, urgency of problem, and estimated time for glitch to be resolved. Monitors progress of open tickets and reports urgent, recurring, and guest issues to Front Office Manager / Manager on Duty
• Maintains all records and makes all reports required. Assist with other office functions and desk-related duties as needed.
• Does guest wake-up calls and all necessary recording involved.
• Participate in associate and community relations functions.
• Participate in training sessions, communication and planning meetings.
• Converses with guests on a regular basis for guest satisfaction and PR purposes.
• Performs other duties as required to provide guest service satisfaction.

• 1 year experience in same or similar role preferred.
• Ability to clearly and pleasantly communicate in English, both orally and in writing.
• Ability to perform assigned duties with attention to detail .
• Ability to interact in a polite, professional, and engaging manner.
• Experience in a luxury environment is preferred.

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.