Call Center Agent

About Us

At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Overview

The Call Center Agent handles inbound and outbound calls while providing professional customer support.

Responsibilities

• Respond to customer inquiries via phone.

• Provide accurate information and support.

• Document call details accurately.

• Follow scripts and service guidelines.

• Meet performance and quality standards.

What We Offer

• Comprehensive call center training.

• Performance-based recognition.

• Career advancement opportunities.

• High school diploma or equivalent.

• Strong verbal communication skills.

• Comfortable handling high call volumes.

• Basic computer and data entry skills.

• Reliable and goal-oriented.

• Competitive salary ($44,000 – $49,000 per year)

• Full-time, stable employment

• Opportunities for professional growth and internal advancement

• Skill development in event operations and logistics

• Supportive and collaborative work environment

• Exposure to professional training and corporate events