Call Center Agent

Position:         Call Center Agent (Lead Generator)

Dept:              Sales & Marketing

Location:        In OFFICE (Sales Office) - Muncie, Indiana

Reports to:     TEAM Telemarketing Manager

Employment Type:  Full-Time (36 hours per week)

Hours:            Monday through Thursday - 8:30 am to 5pm

                          Friday - 8:30 am to 12:30 pm                                     

                     (No Weekends, No Holidays & No Nights)

Position:         Call Center Agent (Lead Generator) 

COMPENSATION

Hourly rate is $15.00 per hour, plus an additional $25 per quoted lead bonus.  Raises are possible monthly, depending on position performance.

PERKS

• Daily, Weekly & Monthly prize incentives, based on job performance.


• Perfect Attendance Bonus - $100 awarded monthly upon qualification.


• ACR Discount Rate for childcare facility located next door, with availability.

BENEFITS

Medical, HSA, Dental, Vision, Voluntary Life, Company Paid Life, AFLAC, 401K, and Paid Holidays.

POSITION PURPOSE 

Call Center Agents (Lead Generators) support our Outside/Inside Sales staff. Make outbound calls via an automated dialer system, to offer estimate opportunities to businesses who have roofing concerns.  No Residential calling.

ESSENTIAL DUTIES & BASIC TASKS

• Contact prospective Business to Business (B2B) customers to ascertain needs and opportunities, via telephone in our onsite call center.
  
  
  
  • No Residential calling
  
  
  
  

• During calls gather all relevant information, including size, age, and owner contact information for building/roof.


• Enter data into customer contact database for review and approval by sales staff.


• Maintain accurate and up to date information in database.

 GOALS

• Generate at least TWO actionable leads per week.


• Making minimum outbound call requirements per day

 QUALIFICATIONS

• Must be 18 years of age.


• High school diploma or GED preferred.


• Basic computer knowledge including the use of Outlook, Excel, and Word are helpful.  The position also requires telephone skills, and minimum basic computer and typing skills.


• Some experience in a CALL CENTER or TELEMARKETING is preferred, but not required.


• Having knowledge of Microsoft access is preferred, but not required.


• Must be able to pass Pre-Employment Drug Screen.


• Provide 2 forms of I-9 Citizenship approved identification.

SKILLS & ABILITIES

Honest, dependable, self-motivated, persuasive, good communication skills.  Outgoing people person who is also able to handle high pressure moments while keeping a positive mind set.  Ability to work in a team-oriented environment. Must have excellent customer service phone skills.

WORKING CONDITIONS

Position requires the ability to work in close contact with other Call Center Agents (Lead Generators) in a call center office environment.

This job will be a sitting position for a large portion of your day.

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About Us:

ACR1.COM Commercial Roofing (ACR) incorporated in Indiana March of 1984.  We specialize in commercial flat and low-slope metal roofs. ACR quickly expanded throughout the Midwest, serving Indiana, Illinois, Michigan, Kentucky, Ohio and Missouri.  In 1997 we became licensed in Florida and provide services throughout the entire state.  We are now also providing services in the state of Georgia.