Call Center Agent

At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Summary

We are seeking a professional and customer-focused Call Center Agent to join our team. This entry-level position is ideal for individuals who enjoy communicating with people, solving problems, and providing excellent customer support in a fast-paced environment.

Responsibilities

• Handle inbound and outbound customer calls in a professional manner.
• Assist customers with questions, requests, and service-related concerns.
• Provide accurate information regarding products and services.
• Resolve customer issues efficiently and escalate when necessary.
• Maintain detailed and accurate records of customer interactions.
• Follow company procedures and communication guidelines.
• Support customer satisfaction and retention goals.
• Work closely with team members to ensure service quality.
• Meet performance and service expectations.
• Participate in training and development sessions.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Performance-based growth opportunities
• Hands-on customer service experience
• Ongoing mentorship and coaching

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Excellent customer service and problem-solving abilities.
• Ability to multitask in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Positive attitude and professional demeanor.
• Ability to work independently and as part of a team.

• Competitive salary package ($47,000 – $51,000 annually)
• Comprehensive training and professional development
• Clear career advancement opportunities
• Collaborative and supportive team environment
• Opportunity to develop valuable marketing and leadership skills
• Performance-based growth opportunities
• Exposure to innovative marketing campaigns and business strategies
• Full-time position with long-term career potential
• Dynamic workplace focused on personal and professional success