Call Center Agent

POSITION SUMMARY: The Call Center Agent receives calls to resolve basic and routine customer concerns in a timely and professional manner. Responds to email and text correspondence, applying appropriate resolution. Act as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction.

RESPONSIBILITIES:

• Speaks with customers to answer product and service questions and suggest information about other products and services


• Opens customer accounts by recording account information


• Maintains customer records by updating account information


• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution


• Maintains financial accounts by processing customer adjustments


• Recommends potential products or services to management by collecting customer information and analyzing customer needs


• Prepare product or service reports by collecting and analyzing customer information


• Contributes to team effort by accomplishing related results as needed


• Build sustainable relationships with customers

QUALIFICATIONS:

• High School Diploma


• 2+ years of experience in a customer service/call center setting


• Strong phone and verbal communication skills


• Strong active listening skills


• Customer focus and adaptability to different personality types


• Ability to multi-task, set priorities and manage time effectively


• Ability to talk on the phone and type on the keyboard simultaneously

WE OFFER: 

• Competitive pay and comprehensive benefits package - Life is expensive! We believe in paying well. 


• Affordable health care packages that include medical, dental, vision and life insurance   


•  401K, PTO, Company Paid Holidays, Paid Vacation


• Your job is safe with us. We are a fast-growing company, which means you will have opportunities to advance your career – we promote from within!   


• Do you want to work with your friend? We offer a referral bonus!   


• Fun team celebrations year-round!  

 This is a non-exempt, hourly position with a pay range of $18–$22 per hour, depending on experience.