Call Center Agent

About Us

Moodreact is a full-service maintenance company supporting homes and businesses with expert electricians, appliance repair technicians, plumbers, and skilled general labor teams.We handle the tough jobs, the technical work, and the details others overlook—always with professionalism, safety, and efficiency in mind.

Job Summary

We are seeking a motivated Call Center Agent to communicate with prospective and existing customers, understand their needs, and promote relevant products and services. This role is ideal for individuals who enjoy phone-based communication, building relationships, and working toward measurable customer service and sales goals.

Responsibilities

• Contact prospective and existing customers by phone.
• Identify customer needs and recommend appropriate solutions.
• Generate and qualify leads through customer conversations.
• Follow up with prospective customers to develop sales opportunities.
• Answer customer questions and provide accurate product information.
• Maintain accurate records of calls, customer interactions, and leads.
• Support customer acquisition and promotional initiatives.
• Work toward individual and team performance goals.
• Collaborate with team members to improve customer engagement.
• Participate in ongoing sales training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Confident and comfortable speaking with customers by phone.
• Goal-oriented and motivated by performance.
• Strong persuasion and relationship-building abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous experience in sales, call center, customer service, retail, or telemarketing is a plus but not required.