Call Center Agent

Job Overview

AV Taxi Rides is currently seeking a reliable and customer-focused Call Center Agent to assist with customer support, ride scheduling, and transportation service coordination. The ideal candidate will provide professional assistance to customers while supporting daily operations in a fast-paced call center environment.

Key Responsibilities

• Answer inbound customer calls regarding transportation services
• Resolve customer concerns and escalate issues when appropriate
• Coordinate with dispatch teams regarding ride updates
• Maintain accurate customer records and call documentation
• Provide professional and courteous customer support
• Handle high call volumes efficiently

Qualifications

• High school diploma or equivalent required
• Strong verbal communication skills
• Basic computer and data entry skills
• Ability to multitask in a fast-paced environment
• Professional phone etiquette
• Bilingual skills are a plus

Salary Range

$17 – $26 per hour

Benefits

• Paid training
• Flexible scheduling
• Paid time off
• Advancement opportunities
• Supportive work environment
• Performance-based incentives
• Employee transportation discounts