Call Center Agent (1734) - Positive Work Culture

Assignment View Sector State of AZ Contractor's Work Location AZDOR Position Title Call Center Agent (1734) Labor Category Business Operations Job Category Administrative Number of Positions 3 Job Level 1 Submittal allowed per staffing agency 15 Priority Submittals allowed for this Requisition 200 Assignment Type Temporary Driving Required? No Is a Fingerprint Clearance Card (FPCC) Required? Yes If Driving is Required, is a Motor Vehicle Record (MVR) Required? N/A Work Location Address 1600 W Monroe St, Phoenix, AZ, 85007 Assignment Details Target Start Date 04/15/2024 Target End Date 06/28/2024 Shift 1st Shift Work Schedule Standard Tentative Shift Start Time 8:00 AM Tentative Shift End Time 5:00 PM Estimated Regular Hours/Week 40.00 OT Expected No OT Rate Time and One Half (Non Exempt) Travel Required No Estimated OT Hours/Week Travel % Travel Description(Domestic/International) Security Clearance None Is U.S. Citizenship Required? Yes Position Details Drug Screen No Background Checks Yes Position Description Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to SB1734 tax compliance, delinquency and general information requests and inquiries. This will have shorter training period than normal call center as there is one focus for this group. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude. This position includes the following: -Answering incoming phone calls in a fast-paced enviroment. -Resolving Tier 1 level issues -Reviewing taxpayer accounts -Verifying, gathering and simultaneously updating key information -Educating taxpayers of online resources and current tax policies -Submitting requests for payment arrangements -Participation in all team engagement activities. -Meeting performance expectations Skills Required Strong ability to multitask Basic use of Microsoft Word, Excel and Google Workspace Basic math skills are required - addition, subtraction, multiplication and division. Communicate well both in writing and verbally Great interpersonal skills Retain knowledge easily Creative in problem solving Goal oriented Organized Skills Preferred Spanish-speaking preferred. Experience Required Previous two positions should each be at least one consecutive year in a fast paced call center. National call centers in industries such as finance/banking, insurance, telecommunications (not technical support) Experience Preferred Experience with participating in process improvement.activities Education Required High school diploma or equivalent. Education Preferred Associates Degree or higher Additional Information This position has the possibility of future permanent employment for agents that are able to successfully perform the duties of the position, demonstrate dependability and culture alignment. Selected candidates must abide by the required pre-employment checks including state and federal criminal background check, fingerprinting, and Arizona tax filing records check for the previous 5 years. Candidates must live in the Greater Phoenix Metro area and be able to attend 1st day orientation in person. Must have the ability to work a flexible schedule as dictated by business needs within our operating hours 7:45am to 5:15pm, Monday through Friday. Training is an intensive 3 weeks from 8:30am to 5pm. Attendance is critical as learning and applying knowledge is continuous for this role. Fully remote position Hardwired internet access with sufficient bandwidth to handle applications required for the job duties. If using a 5G router, please bring this on day 1 so the IT department can