Call Center Agent

Call Center Agent

Serves as initial point of contact through our call center to register all new patients and direct current patients - utilizing skills of tact, compassion, and confidentiality in a professional manner.
Manage calls from patients requiring medical care and provide / gather information needed
Take electronic messages and convey information to respective medical care providers
Screen and transfer calls to the appropriate person/department
Assign pending documents into a patient's chart within the EMR system
Provide excellent customer service
Other duties as assigned by managers and leads
Requiments:

High School diploma or GED.
One-year medical office experience.
Health care receptionist or call center experience preferred.
HIPAA knowledge.
Knowledge of nsurance regulations, policies, and procedures.
Experience with medical office procedures, policies, practices and medical terminology, telephone protocol and professional etiquette.
Electronic medical systems is a plus, including Athena/Centricity, Medi-Tech.
Skills:

Strong communication skills, verbal and written.
Extensive customer service experience.
Proven ability to multi-task.
Computer skills, being proficient with Windows based software.
Strong problem-solving skills and ability to think quickly, professional, and efficiently.
Ability to represent our organization in a professional manner.

Schedule:

Full time, M-F 8am-5pm

Location:

Great Neck, NY **ON SITE**

Apply now!