Call Center Agent

Job Details

Level
Entry

Job Location
MSO ONS Stamford 1230 - Stamford, CT

Position Type
Full Time

Education Level
High School or Equivalent

Salary Range
$19.10 - $23.70 Hourly

Travel Percentage
None

Job Shift
Day

Job Category
Health Care

Description

Call Center Agent

Onsite: Stamford, CT

Hours: Monday- Friday 8:00am-5:00pm

Who we are:

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most - patient care. The Spire network spans the Northeast and is continuing to grow.

What you'll do:

PURPOSE:

Serves as initial point of contact through our call center to register all new patients and direct current patients - utilizing skills of tact, compassion, and confidentiality in a professional manner.

ACCOUNTABILITIES:
Manage calls from patients requiring medical care and provide / gather information needed
Take electronic messages and convey information to respective medical care providers
Screen and transfer calls to the appropriate person/department
Assign pending documents into a patient's chart within the EMR system
Provide excellent customer service
Other duties as assigned by managers and leads
Qualifications

Who you are:

EDUCATIONAL REQUIREMENTS:

High School diploma or GED.

EXPERIENCE:

One-year medical office experience. Health care receptionist or call center experience preferred.

KNOWLEDGE:

HIPAA and other regulatory policies
Insurance regulations, policies, and procedures
Medical office procedures, policies, practices and medical terminology, telephone protocol and professional etiquette
Electronic medical systems is a plus, including Athena/Centricity, Medi-Tech and the like.
SKILLS:

Strong communication skills, verbal and written
Extensive customer service experience
Proven ability to multi-task
Computer skills, being proficient with Windows based software
Strong problem-solving skills and ability to think quickly, professional, and efficiently
Ability to represent our organization in a professional manner
What we offer:

Excellent growth and advancement opportunities
Dynamic environment
Access to a diverse network of practitioners
Broad infrastructure of tools and programs to enhance the employee experience
Competitive Compensation
Generous PTO
Benefits package: health, dental, vision, 401(k), etc.

We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as "protected characteristics").

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