Call Center Agent

Pay: $21.00

Shift: Tue - Sat (8:30am - 5pm)

Provide customer service and laboratory related communication regarding specimen submission and reporting of results to healthcare providers and external customers, as well as, support all internal operations.

PRINCIPAL JOB DUTIES

Duties may include but are not necessarily limited to the following:

Answers calls from internal and external clients and patients regarding any laboratory related issues.
Serve as a resource to clients regarding test requirements, specimen submission and other laboratory policies and procedures
Report laboratory results using established protocols
Identify, research, and resolve customer issues utilizing appropriate staff and resources to ensure client satisfaction
Place client supply orders
Follows up with clients on consent forms, failed faxes and work all outgoing queues
Understands the importance of Quality Service and how it is measured
Under general supervision, follows established company policies and procedures and applies acquired job skills.
Performs functions that require full knowledge of general aspects of the job.
Embrace and utilize the Customer Service Excellence tools and techniques
Assists with various projects as assigned by direct supervisor.
Other duties as assigned.
EDUCATION:

HS degree or equivalent
Some college classes preferred
EXPERIENCE AND REQUIRED SKILLS:

1-2 years of relevant experience
Excellent verbal and written communication skills. Speak and write English clearly and effectively, good listener
Prioritize and manage time efficiently.
Computer literate
Ability to multi-task in a fast paced environment
Ability to handle stressful situations
Problem solving skills, flexibility and ability to adjust to change
Must exhibit comfortable interaction with technical staff and other departments
Team player
PREFERRED SKILLS:

Medical terminology proficiency
Some experience from a clinical laboratory, physician office and/or customer service experience
Bilingual (Spanish)

If you are interested please send your resume to [email protected] and put the job title in the subject line.