Call Center Agent

Description: Call Center Agent for reputable Michigan Company

Location: Troy, MI (HYBRID)

Schedule:

930AM-630PM OR 10AM-7PM M-F. Also a hybrid role working in the Troy office from Tuesday-Thursday and then working from home on Mondays and Fridays.

Must be flexible to work one Saturday every 5 weeks or so. This will typically be needed during the summer, but it is not often. Saturday’s are WFH. 9-3pm are hours of operation but they do have 2 shifts. Will work either 9-1pm or 11-3pm. 2 people are scheduled each Saturday.

1 hour lunch

Pay Rate: $17.00/HR + Benefits and advancement opportunities

Handling service requests for all of our past customers. Scheduling service technicians and service crews to come to the customer’s home to help with what’s needed.

Processing payments over the phone. Contacting the customer to get final payments once the installation is complete. Letting them know they can pay over the phone with debit/credit card, complete a form that we can email to them to pay with banking information, or ask us to send a sales rep to pickup both cash/check.

Giving information on products if they are interested in having something new updated on their home.

Asking questions about their current installation. Seeing where the crew is at within the process, if the customer is having any issues with the install, etc.

Directing calls to other departments if they are unaware of how to answer calls.

Experience Level:

Entry Level. Must have 1 year of Call Center or Retail experience.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.