Call Center Agent (Full-Time)

Description

Call Center Agent (Full-Time)

Location: Dora Street Health Center – Ukiah, CA
Organization: Mendocino Community Health Clinic (MCHC)

Schedule: Monday – Friday | 8:00 AM – 5:00 PM

MCHC is currently hiring a full-time Call Center Agent to join our dedicated team at the Dora Street Health Center. We are seeking a calm, customer-focused individual who thrives in a fast-paced environment and is committed to providing excellent service to every patient.

As a Call Center Agent, you will be the first point of contact for many patients—playing a vital role in creating a positive experience. This position is responsible for answering calls, managing appointments, updating patient records, and ensuring all interactions are handled with professionalism, compassion, and confidentiality.

Key Responsibilities:

• Serve as the welcoming voice of MCHC through courteous, positive, and professional communication.
• Efficiently manage a high-volume, multi-line phone system to answer, screen, and route incoming calls.
• Listen to and manage voicemails, ensuring timely follow-up and resolution.
• Schedule, reschedule, and cancel patient appointments based on availability and insurance guidelines.
• Provide accurate information regarding clinic services, directions, departments, and policies.
• Maintain and update patient demographic and insurance information to ensure data accuracy.
• Uphold patient privacy and confidentiality in strict accordance with HIPAA regulations.
• Stay informed on the services and availability of MCHC’s Medical, Dental, Behavioral Health, Care for Her, and Specialty providers.
• Communicate effectively with colleagues to ensure smooth operation of the Call Center.
• Embrace learning opportunities, including tools such as DocuSign and Telehealth platforms.

What We Offer:

• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO)
• Life Insurance
• 401(k) with Employer Match
• Flexible Spending Account (FSA)
• Supportive team environment
• Opportunities for professional growth

Join our mission to provide compassionate, high-quality care for our communities.
Apply today to become a valued part of the MCHC team!

Requirements

 Minimum Qualifications:

• High School Diploma or General Education Degree (GED) 
• Ability to read, write, and comprehend English

Preferred Qualifications:

• Two or more years of experience in a related field, preferably in a dental or medical reception setting 
• Bilingual in English and Spanish (fluent)