Call Center Agent - National Bank

Customer Service / 1st Party Collections Representative (In-Office)

Amherst/Williamsville, NY
Full-time | In-office with future Work-from-Home option

Capital Management Services, LP (CMS) is a compliance-focused, well-respected call center headquartered in Amherst, NY. We specialize in 1st party collections and reminder calls on behalf of a well-known national bank - working exclusively with current customers who are 2-90 days behind on their credit card payments. There is no cold calling or old debt involved.

We're expanding and looking for professional, tech-savvy, and customer service-oriented team members to join us. Ideal candidates will be comfortable making outbound calls, navigating technology tools efficiently, and offering account solutions with empathy and professionalism.

A valid, unexpired government-issued photo ID is required for this role as part of the credentialing process.

Accepted forms of identification include:
State-issued driver's licenses
State-issued identification cards
Valid U.S. passports

Please note:
Learner's permits are not accepted for this project.
Temporary paper IDs, receipts for replacement IDs, or expired identification documents cannot be accepted for credentialing purposes.
Candidates must possess the physical ID prior to their training start date to successfully complete onboarding and system credentialing requirements.

Why Work With CMS?

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  $19.00/hr starting pay

  
  


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  Guaranteed increases in your first year

  
  


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  $150 bonus after 60 days

  
  


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  No weekend shifts

  
  

Schedule:

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  Start Date: June 29, 2026

  
  


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  Training:

  
  
  
  
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    3 weeks | Monday - Friday | 9:00 AM - 5:00 PM

    
    
  
  
  
  


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  On-the-Job Training:

  
  
  
  
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    3 weeks | Monday - Friday | 1:00 PM - 10:00 PM

    
    
  
  
  
  


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  Regular Schedule (Post Training):

  
  
  
  
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    Monday - Friday | 10:00 AM - 7:00 PM

    
    
  
  
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    No weekends required

    
    
  
  
  
  

Responsibilities:

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  Call current customers to remind them of recently missed payments

  
  


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  Assist customers in understanding options to resolve their past-due balances

  
  


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  Utilize technology systems for account updates and documentation

  
  


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  Handle both outbound and inbound calls professionally

  
  


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  Promote a positive customer experience and represent the bank's offerings

  
  

Qualifications:

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  Excellent verbal communication and active listening skills

  
  


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  Strong customer service experience (retail, hospitality, or call center)

  
  


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  1st party collections, financial services, or debt resolution experience preferred

  
  


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  Comfortable using computer systems and entering data accurately

  
  


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  Typing proficiency

  
  


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  Bilingual/multilingual skills are a plus

  
  


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  Must be able to work in-office in Amherst, NY (14221)

  
  

Benefits:

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  Health, Dental, and Vision insurance

  
  


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  401(k) with company match

  
  


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  Paid Time Off (PTO)

  
  


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  On-the-job training & career development

  
  


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  Work-from-home opportunities

  
  


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  Employee referral bonuses

  
  


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  Advancement opportunities

  
  

Ready to grow your career in a supportive, professional environment?

Join CMS and help make a difference - one customer at a time.