Call Center Agent/Scheduler

Dermatology Specialists is the premiere private dermatology practice in the Twin Cities. Our practice of sixteen board certified dermatologists and ninety employees provides comprehensive medical, surgical, cosmetic and pediatric dermatologic care. We are growth minded, entrepreneurial and pride ourselves on being a place where great people and great ideas can shine. We value independent thought and autonomy within a team environment. Our core values are built on accountability, being a team player and displaying a caring demeanor in all aspects of daily interaction. We pride ourselves on building relationships that stand the test of time with all individuals we encounter.

Job Summary

Dermatology Specialists is looking for a Call Center Agent to join our growing team. The Call Center Agent performs a combination of medical and cosmetic patient scheduling including obtaining patient demographics and patient insurance verification. This is a hands on, patient focused position grounded in customer service.

Duties and Responsibilities

· Collects patient demographic and insurance information and performs data entry to update practice management system and medical record.

· Answers multi-line telephone and directs calls as appropriate.

· Answers incoming calls to schedule appointments for dermatological services and/or take complete and accurate messages. Ensuring that related follow-up work is completed timely.

· Schedules appointments following specific scheduling guidelines.

· Verifies insurance eligibility via phone.

· Performs other clerical duties as needed including answering telephones, screening calls, taking messages, pulling patient information, copying, faxing and filing.

· Performs other duties as assigned.

Key Competencies

· Strong organizational skills

· Focus on accuracy and attention to detail

· Commitment to excellence and high standards

· Excellent written and verbal communication skills

· Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

· Work with a team mentality and contribute to the overall business function of the organization.

· Ability to effectively communicate with people at all levels and from various backgrounds.

· Must be able to speak, read, write, and understand the primary language(s) used in the workplace

· Ability to effectively communicate with people at all levels and from various backgrounds

• A high school diploma or equivalent is required and previous dermatology experience is preferred.
• The candidate will have the ability to work independently and as a member of a team and will possess strong communication, customer service, organization and multitasking skills. As well as the ability to sense appropriate discretion in dealing with varies and difficult situations.
• The ideal candidate possesses a strong work ethic, demonstrates attention to detail, scheduling proficiencies, and is organized.
• As a condition of employment, Dermatology Specialists does require current Influenza vaccinations.

Working conditions

We operate a positive and professional environment for patients and staff. Our physicians and staff at Dermatology Specialists take pride in our work as caring health professionals while keeping the patient’s best interest in mind.

Physical requirements

Office work required to stand, walk, sit, and carry items less than 25 pounds. Continually utilize visual acuity to operate equipment, read business related information, and/or use a keyboard

Join us in providing outstanding support to our patients while developing your career in the healthcare field!

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Health insurance
• Dental insurance
• Employee discount
• Free parking
• Health savings account
• Life & disability insurance
• Paid time off
• Referral program
• Vision insurance