Call Center Assistant Manager

Full-Time | Competitive Pay + Performance Bonuses

Mt. Pleasant Window & Remodeling Co., a trusted home improvement company with over 45 years of success, is hiring a Call Center Assistant Manager to help lead our growing inside sales and appointment-setting team.

Position Overview:
The Assistant Manager will support the daily operations of our call center, coach and motivate team members, monitor performance, and ensure we’re consistently hitting lead generation and appointment-setting goals.

Responsibilities:

• Assist in managing a team of appointment setters and lead generators

• Provide coaching, feedback, and performance monitoring

• Help with hiring, training, and scheduling

• Step in to handle calls or leads when needed

• Ensure call scripts and processes are followed

Qualifications:

• 1+ year of experience in a call center or inside sales leadership role

• Strong communication and people-management skills

• Goal-driven with a positive, team-first attitude

• Organized and dependable

• Home improvement industry experience is a plus

What We Offer:

• Competitive base pay + team performance bonuses

• Paid training and advancement opportunities

• Full-time schedule (some evenings/weekends required)

• Supportive work environment and long-term growth potential

Apply today to join a company where your leadership makes a difference!