Description

Circuit Clinical® is on a mission to transform how people find, choose, and participate in clinical research. We are challenging the historical clinical trial methodologies through our work focused on improving access and inclusion in community-based healthcare and through our services that unburden the patients and principal investigators participating in research. 

We seek a Call Center Associate to join our Team!

As an emerging startup in Buffalo, where New York state fosters rapid and robust growth within the startup community, Circuit Clinical was ranked 20th nationally for Best Workplaces for Innovators by Fast Company® and was named an Inc. Magazine® Best Workplaces 2021. Circuit’s accolades continued beyond the early years as a research industry watchlist company, including winning SCOPE’s Participant Engagement Award in 2022 while continuing to receive national recognition as Fast Company’s World Changing Ideas™ Award 2022. Over the past year, Circuit has remained committed to breaking the norms that have challenged research participation and continues to extend reach within the research industry, having expanded client relationships with multiple pharmaceutical companies and contract research organizations. And we are not done yet. Our growth knows no bounds as we extended our community-based research into the Midwest during 2023 while growing our remote research capabilities across all 50 US states.

Our award-winning culture is grounded in our values, the heart of the Circuit ethos. We focus on building an incredible, hard-charging Team and providing them the opportunity to do the best work of their careers. In short, we’re motivated to take on the most challenging problems in developing new medicines – this is work that matters to us and those we serve, the patients. 

We must recruit the industry’s most dynamic, mission-driven, empathetic, and passionate leaders to accomplish our mission. That’s where you come in!

What We Offer

Suppose you’ve been looking for a chance to work with a unique, highly motivated Team and to have a direct impact in building a transformative clinical trials company every day. In that case, that is precisely what we’re offering. We provide competitive benefits and an environment focused on helping you grow personally and professionally.

What You Will Bring to Our Team

As our Call Center Associate you will be responsible for assisting our DCT team by serving as the first point of contact for research participants.

How Will You Do This

As our Call Center Associate, you will conduct phone screenings, provide education on study opportunities, and schedule appointments.

Specific responsibilities include:

• Serve as the contact for incoming and outgoing calls related to our open clinical trials
• Conduct scripted and unscripted pre-screening calls with potential study participants
• Accurately enter and update participant information in our CTMS
• Educate potential participants on the clinical trial process and participation requirements
• Follow established protocols for call handling, data entry, HIPAA compliance, and patient confidentiality
• Collaborate with study and patient enrollment teams as well as other necessary teams
• Scheduling and documentation using multiple systems, including our CTMS
• Additional duties as assigned

Your qualifications include:

• High School degree or higher preferred
• 1 year of experience in a call center or medical office
• Excellent communication and interpersonal skills
• Strong computer proficiency including Microsoft Office
• Prior experience in clinical research or a healthcare setting preferred
• Bilingual (Spanish or other language) preferred
• Familiarity with HIPPA and Good Clinical Practice (GCP) guidelines
• Preference is given to candidates with evening and weekend availability.

What Makes You a Good Candidate

• You are proactive. When problems arise, you think through them logically and with clarity, surface them rapidly and collaborate to resolve them swiftly.
• You are results oriented and see projects through to the finish line without losing momentum – you are comfortable connecting with others at all levels of the organization to help drive a culture of accountability and performance. 
• You are an excellent communicator, both verbally and written. You will need to clearly articulate the business, vendor and customer needs and provide status updates to leadership.
• You like to ask questions. You understand the need to obtain drilled down details to have smooth operating success. You can live in those details without losing sight of the bigger picture and the result. 
• You are collaborative and work well in a team environment.
• You practice accountability - taking ownership for your work and results.
• You are readily transparent and share pertinent information in a timely manner. 
• Your organizational skills are top notch and have a good sense of project management and follow-through.  
• You prioritize well but can continually shift priorities based on business needs. 

Who You Are

We prize 4 traits above all others:

Hungry: we like people who are ambitious for themselves AND for our Mission and for each other – will all win together and that takes real drive

Happy: we seek pragmatic optimists – pessimism and ironic dispositions, especially in leadership can kill startups – we seek those who know the world can be improved by those who work hard and work smart to change it

Humble: not the false “I’m not really anything” kind of modesty – we like swagger! But we prize people who are confident and know they are great, and so is everyone around them, and we act accordingly

Smart: there are a LOT of smart people here, but smart is last for a reason. We want the kind of smart people who can collaborate and respect the intelligence of others.

The Other Fine Print:

Location: This is an on-site position.

Travel: May require regular travel to other research site locations.

Exemption status: Full time, Non-Exempt.