Call Center, B2B

Leapfrog Online, a leader in online marketing strategies through performance-based initiatives, is seeking a full time Call Center Business Lead. The first requirement of this role is to gain a clear understanding of the Leapfrog Online business model as well as the model for selling Business Services. This job will require a manager that can develop relationships with external clients, as well as internal Account Managers. You will be responsible for developing and maintaining relationships with Leapfrog Online vendors that provide our call center services. You will need to become familiar with a variety of reporting and tracking systems.

We are looking for a candidate that has demonstrated skills in each of the following areas:

CLIENT MANAGEMENT: Responsible for developing strong relationships with internal account managers as well as with client contacts, provide regular analytical updates to all interested parties and manage completion of all client inquiries

VENDOR MANAGEMENT: Responsible for the daily delivery of performance objectives, help vendors to create and deliver on performance plans, and develop a mutually beneficial relationship with all vendors

INTERNAL RESOURCE MANAGEMENT : Drive platform improvements, outline and enhance data reporting, and collaborate with media department

STAFF DEVELOPMENT: Responsible for multiple direct reports that will require development and guidance

REQUIRED SKILLS

• Minimum of 5 years of call center experience


• Call center experience should include Account Management as well as Operations Management experience


• Familiarity with CRM systems such as Salesforce.com is a plus.


• Experience managing and developing staff members


• Excellent written and verbal communication skills


• Strong strategic thinking skills


• Flexibility to travel as often as once a month

Still interested?

If so, here’s what’s in it for you: a competitive salary plus an incentive and benefits package; a close-knit team who likes what they do and has fun doing it; and, if that’s not enough, there’s free all-you-can-drink soda, and free bagels on Fridays.