Call Center Collection Representative On-Site

Description

We serve our clients so they can heal theirs. If you want to make a difference within the healthcare community and assists healthcare providers/first responders, then AHR is the place for you. We are privately owned and operated based in Nashua, New Hampshire. We have been in business since 2007 and have an excellent regional and national client base allowing significant and steady growth. 

We are a call center handling patient accounts for our clients. We assist patients in understanding and resolving their medical bills. 

Hourly Pay - $18.50

1st of the month after 30 days – Full Benefits for anyone scheduled for 30+ hours per week:

• 3 Weeks PTO accrued Bi-Weekly
• Paid Holidays
• Paid Birthday Off
• Health Benefits – 3 Plan Choices - Company covers up to 55%
• Dental – Delta Dental 2k per year plan limit
• Vision – Eye Med 
• Short Term/Long Term/Life – Principal plan, guaranteed acceptance at initial eligibility date – Portable Plan
• Employee Assistance Program – Through Principal all employees and their family members – No Cost to Employee
• 401(k) – After 1 year – Employer matches 100% up to 4% - 100% Vested 
• DCU Membership

What Job includes (but not limited to):

• Working in a call center environment.
• Compliant communication with responsible parties for unpaid medical balances.
• Documenting outcome of communication.
• Negotiating payment and/or timely payment plans for resolution of outstanding balances.

Employees will be trained in and expected to adhere to HIPAA, Company, State and Federal rules and regulations.

Working Conditions:

• Work in a climate-controlled office environment. 
• Artificial and natural light.
• Stairs to enter and exit the building and to get to other office areas.
• Must be able to remain in a stationary position 95% of the time.
• Will be assigned to a cubicle.
• The position needs to occasionally move about inside the office.
• Essential physical requirements include keyboarding, writing, occasional bending, or stooping.
• The position is sedentary, lifting requirements occasionally less than 10lbs.

*The employee must be able to perform the essential functions of this position satisfactorily and, if requested, reasonable accommodation may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The employer retains the right to change or assign other duties to this position.

Requirements

We are looking for honest, authentic, hardworking, and positive individuals to join our team. 

• Exceptional Customer Service Skills
• Medical Office Experience a plus 
• Will consider and train individuals with customer service experience
• Excellent written, oral communication and telephone skills
• PC proficiency with Excel, Microsoft Word, Outlook and data base navigation.
• Detail oriented
• Bilingual a plus