Call Center Customer Service Agent

Job Title:

Call Center Customer Service Assistant

Location:

Philadelphia, PA

Department:

Customer Service

Reports To:

Call Center Manager

Employment Type:

Full-time

Job Overview:

As a Call Center Customer Service Assistant, you will be the first point of contact for our customers, providing exceptional service and support through phone calls, emails, and live chats. Your role is crucial in ensuring customer satisfaction, resolving inquiries, and maintaining the company's reputation for high-quality service.

Key Responsibilities:
Answer incoming calls, emails, and live chat messages from customers promptly and courteously.
Provide accurate information about products, services, and policies.
Document all customer interactions and maintain detailed records in the customer service database.
Follow up with customers to ensure their issues are resolved to their satisfaction.
Assist customers with order placement, billing inquiries, and technical support.
Meet or exceed performance metrics related to customer satisfaction, call handling time, and resolution rates.
Participate in ongoing training and development sessions to enhance product knowledge and customer service skills.
Adhere to company policies, procedures, and ethical standards.
Qualifications:

High school diploma or equivalent; some college coursework preferred.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficient in using computers and various software applications (e.g., CRM systems, Microsoft Office Suite).
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Strong interpersonal skills and a positive attitude.