Call Center Customer Service Representative - $14/hr - Hiring Now

• Opportunity for bonuses and raises based upon performance.
• Full Health benefits after 45 days - Medical, Dental & Vision.
• Paid time off after 90 days.
• 401K.
• Tuition Reimbursement.
• Referral Incentive Program.
• Employee Discounts Program!

• Target Hire Date: June 3rd, 2024
• Required work schedule is: Monday - Friday 8:30am-5:00pm
• Paid Training is: Onsite (Allentown, PA) Monday - Friday, 8:30am-5:00pm for 2 weeks.
• Work from home granted after 2 week onsite training is complete!
• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.

• Experience with customer service in a call center preferred.
• Ability to be empathetic and compassionate.
• Ability to work in a fast-paced digital environment
• Must have ability to work independently and in a team environment.
• Must have excellent voice quality and present a professional demeanor and ability to maintain a helpful/knowledgeable tone on all calls handled.
• Problem solving skills.
• Ability to maintain accuracy and production standards.
• Physical attendance is key to success and necessary to meet objectives.

iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in 9 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services.Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles.