Call Center Debt Collector

Description

The most prestigious lending institutions entrust Zwicker & Associates, P.C. to protect their legal interests throughout the country. Zwicker & Associates P.C. is a national creditor rights law firm whose focus on ethics, compliance, and assertive representation of our clients’ interests makes us the industry leader in debt collection. Founded in 1991, Zwicker represents creditors in a variety of consumer and commercial recovery and litigation efforts. Zwicker is headquartered in Andover, Massachusetts, and maintains office locations throughout the United States.

Zwicker & Associates is currently seeking Debt Collectors to join our team. Several openings are available. The role provides paid onsite training for three weeks including weekly pay and monthly bonuses. The start date for the role is 6/6/25. The pay rate is $17.50-$20.00 per hour, depending on relevant experience, with uncapped bonus potential.

The office is located in Tempe and the role is fully onsite for the first 90 days of employment with potential flexibility after. The schedule is Monday - Friday, no weekends. Business hours run from 7 AM - 7 PM.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• 401(k)
• Paid time off

Responsibilities of Debt Collectors

• Establish contact with borrowers to discuss delinquencies and ability/willingness to pay and to identify the appropriate repayment programs/options available to them.
• Comply with FDCPA and state consumer protection laws.
• Meet or exceed daily, weekly and monthly performance goals, deadlines and objectives.
• Comply with policies and procedures of Zwicker & Associates, P.C.
• Record accurate and detailed notes; update account status and card member’s information into computer system
• Other duties as assigned.

Requirements

• Basic math skills. You will be required to complete a standard math skills assessment. Failure to satisfactorily complete this assessment could result in termination of employment.
• Above average administrative and phone skills
• Debt collectors must have strong negotiation skills
• Basic computer skills
• Excellent communication skills
• Well organized, results driven
• Effective decision-making skills
• Strong listening, interpersonal, oral, and written communication skills

Physical Qualifications

• Be able to lift 5 pounds or greater
• Be able to sit 90% of the work day at times
• Be able to bend at the waist and be mobile when needed
• Be able to read and comprehend position-specific documents and correspondence 
• Be able to operate a computer, phone, and/or equivalent devices      
• Be able to communicate in a common language with (or to) individuals or groups verbally and/ or in writing                                              
• Be able to complete a minimum of a 40 hour flexible workweek schedule

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management.

Please review our Applicant Privacy Notice at http://www.zwickerpc.com/job-applicant-privacy-notice/

Each posted position will be active for a minimum of five (5) business days during which time all qualified and eligible employees have the ability to apply.