Call Center Department Manager

Company : A-team Dental Staffing L.l.c

Job Type : Full Time

95037, Morgan Hill

Job Description - Call Center Department Manager

A Dental Office that prides themselves on being STATE OF THE ART! Imagine walking into the practice and feeling the confidence of more Artistic Aspect of Dentistry. Thus, helping patients stay CONFIDENT in their SMILES. This BIG DENTAL FAMILY works together to stay on top of the latest dental techniques and software. Although this team is Large they work well together to help the Doctor keep her Standard Of Care for all Patients.

If you enjoy working with a larger team with various specialty dental treatment to care for patients, this is the TEAM and Dental HOME for you.

This position involves being able to be creative and develop a starting call center that handles the patient calls and insurance breakdowns for the offices.

Skill Set:

Verbal Communication
Written Communication
Patient Education
Outgoing and welcoming
Team Player
Detail Oriented
Time Management
Organized

COVID-19 Measures:

Curbside Waiting

Symptom Check

Staggered Schedules

Sneeze Guard at Desk locations

Patient Mask

Hand sanitizer stations

Paperless Forms

N95 Mask

Face Shields

Clinical Staff Surgical Gowns

Social Distancing floor decals

CDC Signs Posted for patients

CDC signs posted for staff

Requirements

High School Diploma
Front Office Dental Expirence

EXPIRENCE:

Dental software: Open Dental

Patient Communication Software

Weave

What Financial POS / Vendors do you use?

CareCredit

Lending Club

Dental Finance

Familiar with insurances:

PPO

Fee for Service

Benefits

Bonus Structure

Medical

Paid Time Off

Holiday

401k

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Call Center Department Manager

Job Description - Call Center Department Manager

Requirements

Benefits

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