Call Center Director (139)

Description

Looking for a dental practice call center manager/leader that believes in providing exceptional customer service through efficient problem solving. Call center agents are often the first point of contact for customer service issues, so a commitment to customer satisfaction must be encouraged from call center management.

• Ensure Call Center CSR's are scheduling appointments for patients, accurate information is being entered into patient file, and patient follow up procedures are being followed.
• Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans.
• Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Requirements

• BA Degree Preferred