Call Center Email Specialist

About Turtle Peak

Turtle Peak is a performance-driven BPO delivering high-quality customer support and sales solutions across multiple industries. We act as a true extension of our clients’ brands, providing professional, empathetic, and results-focused service through phone, email, chat, and other digital channels.

We are growing and seeking a Call Center Email Specialist who excels in written communication, understands service-level accountability, and can represent client brands with consistency and precision.

Role Overview

The Call Center Email Specialist is responsible for managing inbound and outbound customer email communications while meeting established quality, productivity, and compliance standards. This role requires strong written communication, attention to detail, and the ability to work efficiently in a structured, metric-driven environment.

Key Responsibilities

• Respond to inbound customer emails accurately, professionally, and within SLA guidelines


• Draft clear, concise, and brand-aligned outbound email communications


• Resolve customer inquiries, concerns, and escalations via email


• Document interactions and outcomes in CRM and ticketing systems


• Adhere to client-specific processes, tone guidelines, and compliance requirements


• Maintain high quality scores, productivity targets, and response-time metrics


• Collaborate with supervisors and quality team to improve performance

Required Qualifications

• Excellent written communication skills with strong grammar and clarity


• Customer service experience in a call center 


• Ability to manage multiple queues and priorities efficiently


• Experience using CRM or ticketing systems


• Strong attention to detail and ability to follow documented processes


• Reliable, professional, and accountable work ethic

Preferred Qualifications

• Prior experience in email-only or omnichannel customer support


• Experience supporting e-commerce, healthcare, or service-based clients


• Familiarity with performance metrics and QA standards

Why Join Turtle Peak

• Bonus Eligibility (up to $300 monthly)


• Professional, performance-focused work environment


• Opportunities for growth and advancement


• Structured training and ongoing support


• Exposure to diverse client campaigns and industries


• A culture built on accountability, integrity, and operational excellence