Call Center experience - Competitive Pay

Please make sure to contact me by email. when you got JD with the name

• keerthi at rurisoft dot com

Job Title: Transportation Technician 3

Client: TN DOT

Location: 6601 Centennial Blvd   Nashville,  Tennessee    37243

Position: On Site

Description

JOB DESCRIPTION

An advanced level position that ensures safe and efficient traffic movement and monitors roadways including detecting, confirming, updating, and responding to scheduled and unscheduled traffic incidents, congestion, and travel time imbalances.

The initial contract is subject to extension upon good performance.

One employees needed for first shift:
•   1st Shift: (Tue - Thurs) 5:00am - 2:30pm (Fri) 5:00am - 2:00pm 
     

Tasks include:

•    Advanced level operator position performing functions with supervision and to established procedures.
•    To perform all duties and may defer the most complex issues to a supervisor.
•    To operate various computer-based traffic management systems to manage traffic and incidents on roadways and improve traffic conditions.
•    To monitor roadways via CCTV surveillance cameras and detection systems.
•    To monitor all traffic devices and computer equipment associated with the system.
•    To maintain knowledge on the operation of all traffic equipment, computers and software associated with the traffic systems.
•    To utilize traffic equipment for incident management and the improvement of travel time, safety, and quality of life of the traveling motorists and toll customers.
•    To continually checks the accuracy and validity of the messages displayed on all DMS and 511.
•    To be aware of all 511 messages broadcasted on a particular system.
•    To enter incident information into computer systems using traffic software.
•    To become familiar with the roadways and understands the purpose and location of each traffic device (i.e. detector stations, CCTV, and 511).
•    To alert operator staff to new and existing memos.
•    To use SOG to detect, dispatch, monitor, and document roadway incidents.
•    To confer with partners (highway patrol, Service Patrols, Local Law Enforcement, Fire Rescue, etc.) as well as adjacent Traffic Management Centers or other DOT Regions to coordinate resources for incidents that may affect regional travel.
•    To dispatch Service Patrols and assist Service Patrols with other tasks, such as phone calls, etc.
•    To perform other duties as assigned.

Dispatch or Call Center experience a plus